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ManageEngine ServiceDesk Plus
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ID  Title  Views  Created On  Created By  
Print Configuration Page for HP Printers
Topic : Printers
Troubleshooting an HP printer often involves checking its networksetup information, such as its TCP/IP address. To see what the printer thinks its network settings are you need to printthe Test or Configuration page. The exact steps to do so vary frommodel to model. Directions for many HP models are below.If the TCP/IP Status line reads, "Bootp/dhcp in progress", turnthe printer off, pause, then turn it on. The printer tries to get itsnetwork address when it turns on. Print the configu...
41746 Feb 26, 2008 08:17 PM Gangloff, Christine D.
For Outlook Solutions please look under Email/Empl...
Topic : Office 2007
Click this link to find out more about Microsoft Outlook email.
41335 Mar 13, 2008 08:43 PM Gangloff, Christine D.
Open Office 2007 documents with Office 2004 for Ma...
Topic : Mac Office 2004/2008
To open Microsoft Word or PowerPoint documents created in MS Office 2007 (.docx) on a Mac, you must first install Office Open XML Converter onto your computer. With the Office Open XML Converter, you can convert Office 2007 XML files to a format that is compatible with Microsoft Office 2004 (.doc) for a Mac. You can choose to convert and open one file, or convert a large number of files.The compatibility pack for Excel 2004 is not yet available, although Microsoft indicates they are in developme...
36593 Mar 13, 2008 08:50 PM Gangloff, Christine D.
Bounced Email due to SPAM
Topic : Email
Q: Occasionally as a user I receive a large number of "Undeliverable" email notifications for addresses I never attempted to send any email to. Often times the content is unreadable, other times the addresses are outside the country or the message is in a foreign language. What's the deal? A: The short answer is that the bounces you're receiving are a side effect of a spammer who is off campus and in no way connected to the college sending out bulk messages. The spammer is forging the ...
40031 Jun 3, 2008 03:06 PM Gangloff, Christine D.
Users with XP machines and IE 7 are unable to log ...
Topic : Banner
Users with XP machines and IE 7 are unable to log onto Banner Internet Native Perform the following steps: 1. Remove Google tool bar 2. Clear history and cookies in IE 3. Download and install the latest Jiniator from the page. 4. RebootIf the machine still gets following error: "0X6D440B58 referenced memory at 0X00000054 – Memory could not be read" Do the following: Internet Explorer 7, along with most browsers, work with other software programs that provi...
36785 Jun 3, 2008 03:55 PM Gangloff, Christine D.
I verified my class list, but now I need to make a...
Topic : Student Services
If the class list has been verified and student attendance has been recorded and you are not able to make changes to student attendance via Faculty and Advisor Self Service, please report changes to student attendance to the registrar’s office at
38256 Jun 3, 2008 04:07 PM Gangloff, Christine D.
When attempting to complete a requisition I recei...
Topic : Finance
You may have inadvertently created a second FOAPAL line in the billing section by selecting the next record button rather than next block to reach the complete window.  The system provides the accounting suspense error message because the second line billing is thought to be incomplete. To resolve, move your cursor back to the first line of billing (where your FOAPAL is noted) by selecting previous record and then select next block to reach the complete window.
39610 Jun 3, 2008 04:10 PM Gangloff, Christine D.
CallXpress Voicemail Shortcuts
Topic : Voice Mail
To skip the ahead five seconds press 9.To skip back five seconds press 3.To skip to the next message press 7.To listen to the message again press 6.To listen to the information about when and who left the message press 0 and 0 again.To delete the message press 4.
36075 Jun 3, 2008 07:09 PM Gangloff, Christine D.
Forward a voice mail to another person on campus
Topic : Voice Mail
1. Dial 59992. If you are at your own phone enter your password.3. If you are not enter your phone number plus a 0.4. Enter  your password if you have not already done so.5. Press 2 to forward.6. Enter the phone number plus a 0 of the person you are forwarding the message to.7. Press 2 to record an introduction.8. Press 2 to finish.9. Press 5 to send the message and the introduction.10. When finished hang up or hit the star key and hang up.
32794 Jun 3, 2008 07:11 PM Gangloff, Christine D.
Record a Voicemail Greeting
Topic : Voice Mail
While on Campus1. Dial 5999.2. Enter your voicemail security code.3. Press 3 to access phone manager options.4. To record your standard greeting press 4.5. Begin recording and press any key to stop.6. To save your greeting press 5.While off Campus1.  Dial 856-256-59992. The system will tell you to enter your mailbox number.3. This number will be your 4 digit phone number plus a 0 at the end.4. Enter your voicemail security code.5. Press 3 to access phone manager options.6. To record your standar...
36037 Jun 3, 2008 07:12 PM Gangloff, Christine D.
CallXpress Voicemail Commands (Quick Reference Car...
Topic : Voice Mail
36776 Jun 3, 2008 07:16 PM Gangloff, Christine D.
Access Voicemail from Stratford Campus
Topic : Voice Mail
To access your voicemail While at your deskPress the “voicemail” button on your phone  and enter your security codePress 1 to listen to your messagesPress 4 to delete a messagePress 5 to save a messageWhile away from your deskDial 856.256.5999Enter your mailbox numberPress 1 to listen to your messagesPress 4 to delete a messagePress 5 to save a messageTo record your out-of-office greetingAccess your voicemail and enter your security codePress 3 for phone manager functions Press 6 to begin record...
1474 Jun 3, 2008 07:22 PM Gangloff, Christine D.
Student CallXpress Voicemail Access
Topic : Voice Mail
CallXpress Voice Mail for StudentsAt the beginning of each semester you will receive an email from the Support Desk that will include your mailbox number and instructions on how to access and setup your voice mailbox.First Time AccessTo access the system on campus dial 5999. The first time students will be prompted for a secuity code.  Enter the last 4 digits of your Rowan ID.  If you share a phone with a roommate, the system will prompt you to enter a mailbox number noted on the initial email r...
37430 Jun 3, 2008 07:26 PM Gangloff, Christine D.
I already have the Cisco VPN client (set up to acc...
Topic : VPN
Download Rowan's version of the VPN client here: the file is downloaded, extract the files. (Double click the file and choose "Extract".  Select the folder you would like to save the files to and click "OK".From within the VPN client, select the "Connection Entries" menu and click "Import".  Browse to the location where the Rowan VPN files are located and choose the "RowanVPN.pcf" file from within ...
38193 Jun 3, 2008 07:33 PM Gangloff, Christine D.
"Must disable ICS" error message when trying to in...
Topic : VPN
You can not have Internet Connection Sharing enabled when trying to use the VPN There are two ways you can disable ICS: through the Desktop or through the Control Panel DesktopTo disable ICS through the Desktop, use the following steps.Right Click on My Computer and select Manage > Services and Applications.Select Services > Internet Connection Sharing located under ICS Firewall.Disable Load on Startup. IPSec is also found under Services.Control PanelTo disable ICS through the Control Pa...
35706 Jun 3, 2008 08:09 PM Gangloff, Christine D.
Can I use the Cisco VPN with AOL as my Internet pr...
Topic : VPN
No.  The Cisco VPN is incompatible with AOL.
33193 Jun 3, 2008 08:11 PM Gangloff, Christine D.
New Faculty and Employee Network and Banner Accoun...
Topic : Username/Password
Title : New Faculty Network and Banner Account InformationDescription : Rowan Network and Banner Account Information For New Faculty and Employees The Information Resources and Technology Support Center welcomes you to Rowan University. The material provided below will assist you in understanding the different systems that you will need to access on our network. Rowan provides you with two accounts, a Network Account and a Banner account.  Remember these easy formulas to assist with logging into...
37730 Jun 3, 2008 08:15 PM Gangloff, Christine D.
New Students Network and Banner Account Informatio...
Topic : Username/Password
Explanation of Student Accounts at Rowan UniversityThe Information Resources and Technology Support Center welcomes you to Rowan University. The material provided below will assist you in understanding the different systems that you will need to access on our network. Rowan provides you with two accounts, a Network Account and a Banner account.Account #1 - Rowan Network AccountThe Rowan NETWORK account refers to the username and password that allows you to access your email, login to campus comp...
24853 Jun 3, 2008 08:17 PM Gangloff, Christine D.
What is Email Spoofing?
Topic : Email
Email SpoofingThe following information is an excerpt from Symantec's Klez Security page which can be accessed at : Most of todays viruses use a technique known as "spoofing."  This means that the virus uses a randomly chosen address that it finds on an infected computer as the "From:" address. Numerous cases have been reported in which users of uninfected computers received complaints that they sent a...
32837 Jun 3, 2008 08:37 PM Gangloff, Christine D.
What is the quota for student Home Directories?
Topic : Home Directory/Open Area
Students get 250MB on the network for thier home directory. To request more space, email the Support Desk at or enter a request at Please include a reason for why you need the additional space.
35875 Jun 3, 2008 08:44 PM Gangloff, Christine D.
How can I tell how much disk space I have availab...
Topic : Home Directory/Open Area
On a PC open 'My Computer' it will show your H: drive and it will tell you much space is available for *everyone* with a home directory on that volume. To see how much an individual has free, you need to right-click on the H: drive. Select 'Properties'. Click on the 'Netware Info' tab and look in the section that has 'Space Restriction' and 'Space Available'.
31845 Jun 3, 2008 08:51 PM Gangloff, Christine D.
Why does my Macintosh shut down after a short peri...
Topic : MAC OS
The computer is going into Sleep mode.  Sleep mode can be turn off. Click the Apple menu and select System Preferences.Click the Energy Saver icon.  Under the section “Put the computer to sleep when it is inactive for” move the gauge to Never.  Note the default sleep mode is 10 minutes.Follow the same steps to change the length of time it takes for the monitor to go into Sleep mode.  Under Put the display to sleep section move the gauge to Never.Click the lock in the bottom left-hand corner to ...
28492 Jun 3, 2008 09:01 PM Gangloff, Christine D.
How do I make Adobe Reader my default software to...
Topic : Adobe Acrobat
Choose Adobe Reader or Acrobat as the default PDF viewer (Acrobat 6.0-7.0, Adobe Reader 6.0-7.0 on Mac OS X)You can make Adobe Reader or Adobe Acrobat as the default viewer for PDF files by changing the file association in Mac OS X.Note: The default viewer for PDF documents in Mac OS X is Preview.To change the file association for PDF files:1. Select any PDF file and choose File > Get Info.2. Choose the application that you want to open PDF files from the Open With menu.3. Click Change All, a...
37161 Jun 3, 2008 09:13 PM Gangloff, Christine D.
How to convert a PDF file to another format.
Topic : Adobe Acrobat
Export PDFs You can save a PDF to a number of different file formats, and then open and use that file in other applications. The available formats include both text and image formats. To make a PDF compatible with earlier versions of Acrobat and Adobe Reader, you can resave the PDF to an earlier version of the PDF format.With the PDF open, do one of the following:Click the Export button  in the Tasks toolbar and choose a file format or choose More Formats.Choose File > Export, and choose a fi...
34701 Jun 3, 2008 09:20 PM Gangloff, Christine D.
A PCL or other type error occurs when printing mai...
Topic : Office 2007
To avoid encrypted character when printing, change the default font in mail merge.  Do not use fonts Cambria or Calibri when printing envelops or labels.
34332 Jun 3, 2008 09:23 PM Gangloff, Christine D.