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ManageEngine ServiceDesk Plus
 1 - 25 of  553  | First Previous Next Last |    per page
ID  Subject  Views  Created On  Created By  Last Updated On  
       
  301
Print Configuration Page for HP Printers
Topic : Printers

Troubleshooting an HP printer often involves checking its networksetup information, such as its TCP/IP address. To see what the printer thinks its network settings are you need to printthe Test or Configuration page. The exact steps to do so vary frommodel to model. Directions for many HP models are below.If the TCP/IP Status line reads, "Bootp/dhcp in progress", turnthe printer off, pause, then turn it on. The printer tries to get itsnetwork address when it turns on. Print the configu...
16717 Feb 26, 2008 08:17 PM Gangloff, Christine D. Sep 30, 2009 10:31 AM
  303
RowanWPA Wireless Access - Requirements and Instru ...
Topic : Wireless Access

Rowan University uses WPA2 Enterprise security on all wireless access points on campus. Access to the RowanWPA network requires the following:A valid Rowan user accountA device that supports WPA2 Enterprise, including 802.1x authentication, PEAP/MSCHAPv2 and AESAn up-to-date antivirus packageFor students, an acceptable anti-spyware programAll major operating systems fully support WPA Enterprise, though some require manual configuration of PEAP and AES settings to connect. A majority of handheld ...
13415 Feb 28, 2008 09:37 AM Lyden, John C. Aug 29, 2012 03:23 PM
  304
For Outlook Solutions please look under Email/Empl ...
Topic : Office 2007

Click this link to find out more about Microsoft Outlook email.http://www.rowan.edu/toolbox/email/pc/outlook/
16393 Mar 13, 2008 08:43 PM Gangloff, Christine D. Aug 4, 2008 05:17 PM
  305
For Entourage solutions, please look under Email/E ...
Topic : Mac Office 2004/2008

http://www.rowan.edu/toolbox/email/mac/entourage/
16386 Mar 13, 2008 08:45 PM Gangloff, Christine D. Aug 5, 2008 02:45 PM
  306
Open Office 2007 documents with Office 2004 for Ma ...
Topic : Mac Office 2004/2008

To open Microsoft Word or PowerPoint documents created in MS Office 2007 (.docx) on a Mac, you must first install Office Open XML Converter onto your computer. With the Office Open XML Converter, you can convert Office 2007 XML files to a format that is compatible with Microsoft Office 2004 (.doc) for a Mac. You can choose to convert and open one file, or convert a large number of files.The compatibility pack for Excel 2004 is not yet available, although Microsoft indicates they are in developme...
13586 Mar 13, 2008 08:50 PM Gangloff, Christine D. Jun 3, 2008 08:59 PM
  604
Bounced Email due to SPAM
Topic : Email

Q: Occasionally as a user I receive a large number of "Undeliverable" email notifications for addresses I never attempted to send any email to. Often times the content is unreadable, other times the addresses are outside the country or the message is in a foreign language. What's the deal? A: The short answer is that the bounces you're receiving are a side effect of a spammer who is off campus and in no way connected to the college sending out bulk messages. The spammer is forging the ...
15150 Jun 3, 2008 03:06 PM Gangloff, Christine D. Nov 11, 2008 05:48 AM
  605
Users with XP machines and IE 7 are unable to log ...
Topic : Banner

Users with XP machines and IE 7 are unable to log onto Banner Internet Native Perform the following steps: 1. Remove Google tool bar 2. Clear history and cookies in IE 3. Download and install the latest Jiniator from the http://www.rowan.edu/download page. 4. RebootIf the machine still gets following error: "0X6D440B58 referenced memory at 0X00000054 – Memory could not be read" Do the following: Internet Explorer 7, along with most browsers, work with other software programs that provi...
13121 Jun 3, 2008 03:55 PM Gangloff, Christine D. Jun 9, 2008 08:20 AM
  608
I verified my class list, but now I need to make a ...
Topic : Student Services

If the class list has been verified and student attendance has been recorded and you are not able to make changes to student attendance via Faculty and Advisor Self Service, please report changes to student attendance to the registrar’s office at registrar@rowan.edu.
14419 Jun 3, 2008 04:07 PM Gangloff, Christine D. Nov 9, 2010 02:50 PM
  609
When attempting to complete a requisition I recei ...
Topic : Finance

You may have inadvertently created a second FOAPAL line in the billing section by selecting the next record button rather than next block to reach the complete window.  The system provides the accounting suspense error message because the second line billing is thought to be incomplete. To resolve, move your cursor back to the first line of billing (where your FOAPAL is noted) by selecting previous record and then select next block to reach the complete window.
17524 Jun 3, 2008 04:10 PM Gangloff, Christine D. -
  610
Listen to Voicemail through your Email
Topic : Voice Mail

Unified Messaging allows the management of your voice mail through your email account.  Contact the Support Desk at extension 4400 and ask for Unified Messaging.  See the following information for full instructions on how to download Unified Messaging software, CallXpress AVST. This software is for PC users only.  If you are using a MAC you can listen to your voicemail through Entourage by using QuickTime Player.
14217 Jun 3, 2008 07:07 PM Gangloff, Christine D. Jul 23, 2009 01:05 PM
  611
CallXpress Voicemail Shortcuts
Topic : Voice Mail

To skip the ahead five seconds press 9.To skip back five seconds press 3.To skip to the next message press 7.To listen to the message again press 6.To listen to the information about when and who left the message press 0 and 0 again.To delete the message press 4.
13155 Jun 3, 2008 07:09 PM Gangloff, Christine D. -
  612
Forward a voice mail to another person on campus
Topic : Voice Mail

1. Dial 59992. If you are at your own phone enter your password.3. If you are not enter your phone number plus a 0.4. Enter  your password if you have not already done so.5. Press 2 to forward.6. Enter the phone number plus a 0 of the person you are forwarding the message to.7. Press 2 to record an introduction.8. Press 2 to finish.9. Press 5 to send the message and the introduction.10. When finished hang up or hit the star key and hang up.
9711 Jun 3, 2008 07:11 PM Gangloff, Christine D. -
  613
Record a Voicemail Greeting
Topic : Voice Mail

While on Campus1. Dial 5999.2. Enter your voicemail security code.3. Press 3 to access phone manager options.4. To record your standard greeting press 4.5. Begin recording and press any key to stop.6. To save your greeting press 5.While off Campus1.  Dial 856-256-59992. The system will tell you to enter your mailbox number.3. This number will be your 4 digit phone number plus a 0 at the end.4. Enter your voicemail security code.5. Press 3 to access phone manager options.6. To record your standar...
11474 Jun 3, 2008 07:12 PM Gangloff, Christine D. -
  614
CallXpress Voicemail Commands (Quick Reference Car ...
Topic : Voice Mail

14409 Jun 3, 2008 07:16 PM Gangloff, Christine D. Jul 30, 2009 01:56 PM
  617
CallXpress Voicemail FAQ
Topic : Voice Mail

CallXpress FAQSecurity codes for CallXpress must have at least 4 digitsIssue: I forgot my security code.  Who do I call?Answer:  Call the Support Desk at extension 4400 to reset your security code.Issue: My message light is still blinking on a Rolm phone after I have emptied my voice mail. Answer:  Pick up receiver and dial *52.  It is very likely that the light will begin blinking again, however if you repeat this procedure it will stop. Issue:  How do I replicate “0 followed by the #” sign in ...
14433 Jun 3, 2008 07:24 PM Gangloff, Christine D. Jul 21, 2009 04:02 PM
  618
Student CallXpress Voicemail Access
Topic : Voice Mail

CallXpress Voice Mail for StudentsAt the beginning of each semester you will receive an email from the Support Desk that will include your mailbox number and instructions on how to access and setup your voice mailbox.First Time AccessTo access the system on campus dial 5999. The first time students will be prompted for a secuity code.  Enter the last 4 digits of your Rowan ID.  If you share a phone with a roommate, the system will prompt you to enter a mailbox number noted on the initial email r...
14234 Jun 3, 2008 07:26 PM Gangloff, Christine D. -
  619
I already have the Cisco VPN client (set up to acc ...
Topic : VPN

Download Rowan's version of the VPN client here: http://www.rowan.edu/download/vpnOnce the file is downloaded, extract the files. (Double click the WinVPN.zip file and choose "Extract".  Select the folder you would like to save the files to and click "OK".From within the VPN client, select the "Connection Entries" menu and click "Import".  Browse to the location where the Rowan VPN files are located and choose the "RowanVPN.pcf" file from within ...
15738 Jun 3, 2008 07:33 PM Gangloff, Christine D. -
  620
"Must disable ICS" error message when trying to in ...
Topic : VPN

You can not have Internet Connection Sharing enabled when trying to use the VPN There are two ways you can disable ICS: through the Desktop or through the Control Panel DesktopTo disable ICS through the Desktop, use the following steps.Right Click on My Computer and select Manage > Services and Applications.Select Services > Internet Connection Sharing located under ICS Firewall.Disable Load on Startup. IPSec is also found under Services.Control PanelTo disable ICS through the Control Pa...
14460 Jun 3, 2008 08:09 PM Gangloff, Christine D. Jun 3, 2008 08:31 PM
  621
Can I use the Cisco VPN with AOL as my Internet pr ...
Topic : VPN

No.  The Cisco VPN is incompatible with AOL.
11168 Jun 3, 2008 08:11 PM Gangloff, Christine D. Jun 3, 2008 08:28 PM
  622
New Faculty and Employee Network and Banner Accoun ...
Topic : Username/Password

Title : New Faculty Network and Banner Account InformationDescription : Rowan Network and Banner Account Information For New Faculty and Employees The Information Resources Support Desk welcomes you to Rowan University. The material provided below will assist you in understanding the different systems that you will need to access on our network. Rowan provides you with two accounts, a Network Account and a Banner account.How your network account is createdBanner accounts are created...
15859 Jun 3, 2008 08:15 PM Gangloff, Christine D. Sep 10, 2012 09:53 AM
  623
New Students Network and Banner Account Informatio ...
Topic : Username/Password

Explanation of Student Accounts at Rowan UniversityAccount #1 - Rowan Network AccountThe Rowan NETWORK account refers to the username and password that allows you to access your email, login to campus computers, Enter the Rowan Cloud, connect to the VPN from a home computer, enter BlackBoard on-line courses if enrolled, and download software from our network. The NETWORK account is your passport into the Rowan University network. Your NETWORK username and password that we originally issued ...
13446 Jun 3, 2008 08:17 PM Gangloff, Christine D. Apr 24, 2012 05:50 PM
  624
How to Request a New Employee Account
Topic : Username/Password

Accounts for new employees are not automatically generated.  Requests can be submitted to support@rowan.edu from someone in the new employee's department.  All requests MUST contain the following information: a.) Employee's full legal name as it appears on their Social Security cardb.) a Verified SSN.  An incorrect SSN will cause problems when they are eventually loaded into HRS.  It is very important that their SSN be correctc.) Department nameAlternatively, you can login to the Support Self-S...
11111 Jun 3, 2008 08:21 PM Gangloff, Christine D. Jun 3, 2008 08:26 PM
  627
What is Email Spoofing?
Topic : Email

Email SpoofingThe following information is an excerpt from Symantec's Klez Security page which can be accessed at :http://securityresponse.symantec.com/avcenter/venc/data/w32.klez.h@mm.html. Most of todays viruses use a technique known as "spoofing."  This means that the virus uses a randomly chosen address that it finds on an infected computer as the "From:" address. Numerous cases have been reported in which users of uninfected computers received complaints that they sent a...
14122 Jun 3, 2008 08:37 PM Gangloff, Christine D. -
  628
What is the quota for student Home Directories?
Topic : Home Directory/Open Area

Students get 250MB on the network for thier home directory. To request more space, email the Support Desk at support@rowan.edu or enter a request at http://support.rowan.edu Please include a reason for why you need the additional space.
14531 Jun 3, 2008 08:44 PM Gangloff, Christine D. -
  630
How can I tell how much disk space I have availab ...
Topic : Home Directory/Open Area

On a PC open 'My Computer' it will show your H: drive and it will tell you much space is available for *everyone* with a home directory on that volume. To see how much an individual has free, you need to right-click on the H: drive. Select 'Properties'. Click on the 'Netware Info' tab and look in the section that has 'Space Restriction' and 'Space Available'.
13345 Jun 3, 2008 08:51 PM Gangloff, Christine D. Jan 26, 2009 03:26 PM
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