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ManageEngine ServiceDesk Plus
 1 - 25 of  229  | First Previous Next Last |    per page
ID  Subject  Views  Created On  Created By  Last Updated On  
       
  605
Users with XP machines and IE 7 are unable to log ...
Topic : Banner

Users with XP machines and IE 7 are unable to log onto Banner Internet Native Perform the following steps: 1. Remove Google tool bar 2. Clear history and cookies in IE 3. Download and install the latest Jiniator from the http://www.rowan.edu/download page. 4. RebootIf the machine still gets following error: "0X6D440B58 referenced memory at 0X00000054 – Memory could not be read" Do the following: Internet Explorer 7, along with most browsers, work with other software programs that provi...
 2155 Jun 3, 2008 03:55 PM Gangloff, Christine D. Jun 9, 2008 08:20 AM
  608
I verified my class list, but now I need to make a ...
Topic : Student Services

If the class list has been verified and student attendance has been recorded and you are not able to make changes to student attendance via Faculty and Advisor Self Service, please report changes to student attendance to the registrar’s office at registrar@rowan.edu.
 1159 Jun 3, 2008 04:07 PM Gangloff, Christine D. Nov 9, 2010 02:50 PM
  609
When attempting to complete a requisition I recei ...
Topic : Finance

You may have inadvertently created a second FOAPAL line in the billing section by selecting the next record button rather than next block to reach the complete window.  The system provides the accounting suspense error message because the second line billing is thought to be incomplete. To resolve, move your cursor back to the first line of billing (where your FOAPAL is noted) by selecting previous record and then select next block to reach the complete window.
 1241 Jun 3, 2008 04:10 PM Gangloff, Christine D. -
  669
Importing Section Tally Reports into Excel
Topic : Student Services

PC Browser Requirements  The in-browser functionality of this web process should work properly on any platform with any modern browser release. It has been validated with Microsoft Internet Explorere version 6, Firefox, and should also work with the recent Netscape browser releases.    MAC OSX Browser Requirements Safari will not invoke Excel automatically.  You must save the resulting file and open it with Excel explicitly.  Excel Requirements Excel 2003 or later is absolutely required for the ...
 884 Jun 4, 2008 12:20 AM Gangloff, Christine D. Jun 4, 2008 12:21 AM
  743
How to format column heading in Oracle Discoverer ...
Topic : Report Writing

1. Click on column heading you wish to change (column will highlight blue).2. Choose Heading from Format menu.3. Make adjustments as needed and select OK.Related ArticleHow to set default format for column heading in Oracle Discoverer Desktop
 899 Jun 6, 2008 01:03 AM Gangloff, Christine D. Jun 9, 2008 02:56 PM
  744
How to set default format for column heading in O ...
Topic : Report Writing

1. Choose Options from Tools menu and select Formats tab.2. Choose Heading Format and click on Change3. Adjust font, style, size, color and select OK.NOTE: Changes to default formats affect only new workbooks.  Use Format menu to change current workbook.Related ArticleHow to format column heading in Oracle Discoverer Desktop
 855 Jun 6, 2008 01:05 AM Gangloff, Christine D. Jun 9, 2008 02:57 PM
  745
How to reorder columns in Oracle Discoverer Deskt ...
Topic : Report Writing

1. Click and hold mouse directly on column header for column you wish to move.  The move tool appears.2. Drag the column to the left or right as needed and release hold.You may also select Edit Sheet from Sheet menu and reorder the columns under the table layout tab.
 868 Jun 6, 2008 01:07 AM Gangloff, Christine D. -
  746
How to resize column width in Oracle Discoverer D ...
Topic : Report Writing

1. Click and hold the mouse directly on the line between the header of the first column and second columns.  The resize tool appears.2. Drag the column to the left or right to adjust width larger or smaller. TIP: When the resize tool appears, double-click to fit column width to text width.  You may also right-click on column heading and select Column Auto Size to fit column width to text width.TIP: To automatically auto-size columns select Options from Tools menu, choose Table tab, and select Au...
 1022 Jun 6, 2008 01:08 AM Gangloff, Christine D. -
  747
How to change column heading in Oracle Discoverer ...
Topic : Report Writing

1. Choose Item Properties from edit menu or double-click on heading name.2. Enter heading name and select OK.
840 Jun 6, 2008 01:09 AM Gangloff, Christine D. -
  748
Person Search and Prevention of duplicate records
Topic : Banner

See attached PDF
 910 Jun 6, 2008 01:12 AM Gangloff, Christine D. Jun 25, 2008 08:32 PM
  749
Discrepancy reported between encumbrance query in ...
Topic : Finance

When you run the encumbrance query in Self Service Banner, open purchase orders that have no money remaining ($0.00 commitment) appear.  When you review form FGIOENC, the equivalent encumbrance query in Internet Native Banner, the open purchase orders with no remaining balances do not appear.
 1026 Jun 6, 2008 01:14 AM Gangloff, Christine D. -
  750
My encumbrance query in Self Service Banner notes ...
Topic : Finance

Yes, even if you have spend the entire amount of the purchase order, the purchasing department requests that you notify them at requisitions@rowan.edu to close the PO
 1022 Jun 6, 2008 01:16 AM Gangloff, Christine D. -
  751
How to return the maximum record in Oracle Discov ...
Topic : Report Writing

Identify the data you wish return only the maximum value (i.e. by sequence number or 1. activity date).2. Select Conditions from Tools menu.3. Select New to create new condition or choose condition name and select Edit.4. Select the item you wish to retrieve a maximum value from drop-down selection.5. Select the condition = from drop-down selection.6. Choose Create Calculation under Value(s) drop-downselection.7. Select Functions radio button to right of Show:, click on f(x) MAX under Analytic ...
 1022 Jun 6, 2008 01:18 AM Gangloff, Christine D. -
  752
How to create If...Then....Else Logic (CASE) in O ...
Topic : Report Writing

1. Identify the data you wish to use.2. Select Calculations from Tools menu.3. Select New to create new calculation or choose calculation name and select Edit.4. Select the Functions radio button to right of Show:, click on f(x) CASE under Other folder and choose Paste.5. Enter the appropriate condition, expr1, and expr2 following calculation formula.6. Enter calculation name and select OK.FORMULACASE WHEN condition1 THEN expr1 ELSE expr2 ENDEXAMPLECASE WHEN ID BETWEEN '915000000' AND '915500000...
 913 Jun 6, 2008 01:19 AM Gangloff, Christine D. -
  753
How to create a substring in Oracle Discoverer De ...
Topic : Report Writing

1. Identify the data you wish to use.2. Select Calculations from Tools menu.3. Select New to create new calculation or choose calculation name and select Edit.4. Select the Functions radio button to right of Show:, click on f(x) SUBSTR under String folder and choose Paste.5. Enter the appropriate fields as char and define beginning and ending character length following the calculation formula.6. Enter calculation name and select OK. FORMULASUBSTR(char, m[, n])EXAMPLESUBSTR(ssn,1,3)¦'-'¦SUBSTR(s...
 876 Jun 6, 2008 01:20 AM Gangloff, Christine D. -
  754
How to combine data (CONCAT) in Oracle Discoverer ...
Topic : Report Writing

1. Identify the data you wish to combine or concatenate.2. Select Calculations from Tools menu.3. Select New to create new calculation or choose calculation name and select Edit.4. Select the Functions radio button to right of Show:, click on f(x) CONCAT under String folder and choose Paste.5. Enter the appropriate fields as char1 and char2 following the calculation formula.6. Enter calculation name and select OK. FORMULACONCAT(char1, char2)EXAMPLECONCAT(phone area,phone number)-or-phone area¦p...
 1057 Jun 6, 2008 01:22 AM Gangloff, Christine D. -
  755
How to redifine data (DECODE) in Oracle Discovere ...
Topic : Report Writing

1. Identify the data you wish to redefine.2. Select Calculations from Tools menu.3. Select New to create new calculation or choose calculation name and select Edit.4. Select the Functions radio button to right of Show:, click on f(x) DECODE under Others folder and choose Paste.5. Enter the appropriate field as expr and define data substitutions following the calculation formula.6. Enter calculation name and select OK.FORMULADECODE(expr, search1, result1[, searchN[, resultN[, default]]])EXAMPLEDE...
 1446 Jun 6, 2008 01:23 AM Gangloff, Christine D. -
  756
How to create a calculation in Oracle Discoverer D ...
Topic : Report Writing

Create Calculation1.  Identify the data field names you wish to calculate. 2.  Select Calculations from Tools menu.3.  Select New to create new calculation or choose calculation name and select Edit.4.  Select the column headings to calculate and choose Paste. Add the functions needed such as addition (+), subtraction (-), and multiplication (x).5.  Enter meaningful calculation name and select OK.NotesIf you renamed a column heading, you must use original data field name.Standard precedence rule...
 448 Jun 6, 2008 01:35 AM Gangloff, Christine D. -
  757
How to set parameters in Oracle Discoverer Desktop
Topic : Report Writing

1.  Select Parameters from Tools menu. 2.  Select New to create new parameter or choose parameter name and select Edit.3.  Choose field to create parameter from drop-down selection.4.  Enter meaningful parameter name.5.  Mark Create condition with operator check box and select operator from drop-down selection.6.  Enter prompt and description for user to run parameter.7. Mark the Let user enter multiple values check box.8.  Choose Allow a different value in each sheet and select OK.9.  Choose M...
 442 Jun 6, 2008 01:38 AM Gangloff, Christine D. -
  758
What if I can't view a student's degree in Intern ...
Topic : Student Services

After reviewing the SHADEGR form, you must enter the ID for the student and the degree sequence prior to selecting next block to view details.  You may select the search button (drop down arrow to right of Degree Sequence field) if you are unsure of what degree sequence to enter, then select (double-click) on the degree sequence and it will auto-fill into the form.
 828 Jun 6, 2008 01:39 AM Gangloff, Christine D. -
  759
How do I know if unusued funds have been released ...
Topic : Finance

As part of the process of closing a PO and releasing unused encumbered funds, you should see a transaction under the Encumbrance Query such as *002790 with rule class code POCL (purchase order close) noting the encumbrance liquidation.  If you do not see this posting, and you are certain the PO had $$ remaining and has been closed, you should alert the purchasing department.  Steps are as follows: 1. Select Encumbrance Query in Self Service Banner2. Run encumbrance query with status closed3. Sel...
 1040 Jun 6, 2008 01:40 AM Gangloff, Christine D. -
  760
How to set default total format for all workbooks ...
Topic : Report Writing

1. Choose Options from Tools menu and select Formats tab.2. Choose Total Format and click on Change.3. Adjust font, style, size, color, and select OK. NOTE: Changes to default formats affect only new workbooks.  Select Totals from Tools menu to changecurrent workbook settings.Related ArticlesHow to create total in Oracle Discoverer Desktop
 463 Jun 6, 2008 01:41 AM Gangloff, Christine D. Jun 9, 2008 02:58 PM
  761
How to create total in Oracle Discoverer Desktop
Topic : Report Writing

1. Select Totals from Tools menu.2. Select New to create new total or choose total name and select Edit.3. Choose type of calculation (i.e. count, sum, average) from drop down selection and data to calculate.4. Select grand total (total of entire report) or subtotal (total of each group).5. Enter meaningful label or insert data name or value by using the drop-down selection.6. Mark wrap text check box, format text as needed, and select OK.Related ArticlesHow to set default total format for all ...
 463 Jun 6, 2008 01:42 AM Gangloff, Christine D. Jun 6, 2008 01:45 AM
  762
How to set default total format for all workbooks ...
Topic : Report Writing

1. Choose Options from Tools menu and select Formats tab.2. Choose Total Format and click on Change.3. Adjust font, style, size, color, and select OK. NOTE: Changes to default formats affect only new workbooks.  Select Totals from Tools menu to changecurrent workbook settings.Related ArticlesHow to create total in Oracle Discoverer Desktop
 406 Jun 6, 2008 01:44 AM Gangloff, Christine D. Jun 9, 2008 02:59 PM
  763
How to set default data format for all workbooks ...
Topic : Report Writing

1. Choose Options from Tools menu and select Formats tab.2. Choose Data Format and click on Change.3. Adjust font, style, size, color, alignment, and select OK. NOTE: Changes to default formats affect only new workbooks.Related ArticlesHow do I format the data font within my spreadsheet in Discoverer?
 399 Jun 6, 2008 01:46 AM Gangloff, Christine D. Jun 6, 2008 01:48 AM
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