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ManageEngine ServiceDesk Plus
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ID  Title  Views  Created On  Created By  
Who should I contact regarding questions about Stu...
Topic : Human Resources
Please direct all questions concerning Student Work Study to Edyta Paluch, in Human Resources, at: ext. 3129 or
23451 Jun 7, 2008 11:04 AM Gangloff, Christine D.
How to view deductions history in Employee Self Se...
Topic : Human Resources
27887 Jun 7, 2008 11:29 AM Gangloff, Christine D.
How to view earnings history in Employee Self Serv...
Topic : Human Resources
26862 Jun 7, 2008 11:50 AM Gangloff, Christine D.
How do I request a Banner HR account/security acc...
Topic : Human Resources
To request a Banner HR account or form security access in Internet Native Banner, please have your supervisor send a written request to: eis_security@rowan.eduThe written request should include the following details:1. Requester's name2. Department3. What type of access they need (example: Student work assignments)
24533 Jun 7, 2008 01:38 PM Gangloff, Christine D.
How to look up a student’s schedule for the semest...
Topic : Human Resources
A student's schedule may be viewed via Faculty and Advisor Self-Service as follows: 1. Log into Banner Self-Service2. Select Faculty & Advisors menu3. Select Student Information Menu4. Select Student Schedule5. Chose appropriate term6. Enter student ID or search based on name7. Verify student you wish to view8. Review schedule All Banner training materials (written handouts and 5-minute videos) are available at For additional information, see How do I request...
23310 Jun 7, 2008 01:39 PM Gangloff, Christine D.
I have student workers that appear on the student ...
Topic : Human Resources
Terminated students appear in the Student Workers web report with status TERMINATED noted directly under the student ID.  As long as the status is correct (i.e. ACTIVE or TERMINATED) there is no further action needed.
20890 Jun 7, 2008 01:51 PM Gangloff, Christine D.
How to enter timesheet via Department Time Entry
Topic : Human Resources
24094 Jun 7, 2008 02:11 PM Gangloff, Christine D.
How do I submit a timesheet via department time e...
Topic : Human Resources
You may submit a timesheet with 0 time earned following the same steps in the Department Time Entry workbook.  1. After extracting the employee, without entering an earnings code or entering hours, select Submit Time for Approvals from the Options menu.2. Status changes to Pending and a warning will appear in the status bar which reads *Warning* No Hours Entered3. Select Approve Time from the Options menu Related ArticlesHow to enter timesheet via Department Time Entry
22737 Jun 7, 2008 02:13 PM Gangloff, Christine D.
When attempting to extract time I received the fo...
Topic : Human Resources
Please contact the Banner security administrator LuAnn Lovegrove at for resolution.
22625 Jun 7, 2008 02:21 PM Gangloff, Christine D.
When attempting to extract time I receive the fol...
Topic : Human Resources
Please contact Banner security administrator LuAnn Lovegrove at for resolution.
24765 Jun 7, 2008 02:22 PM Gangloff, Christine D.
How do I access the Student Worker Web Report?
Topic : Human Resources
The Student Worker Web Processes is a public access report provided by the Payroll Office.  The report displays monetary allocations for FWS students working within a specific department.  Use this report to ensure that the balance in a student's account is within the boundaries of the initial budget and allocation.If you do not have access to the report, you can request access by sending email to  Please note there is an "underscore" (_) between eis and securit...
24506 Jun 7, 2008 02:23 PM Gangloff, Christine D.
How current are the hours listed on the student w...
Topic : Human Resources
Hours worked noted on the student work study web report are based on actual payroll runs.  They should be the most current. Related ArticlesHow do I access the student work study web report
21706 Jun 7, 2008 02:25 PM Gangloff, Christine D.
For student work study assignments rolled from H...
Topic : Human Resources
No, the encumbered amount shown on the student work study assignment web report only indicates the remaining encumbrance at the time of the roll.  For example, if a student had an assignment of $1000 and used $900, then the January 2006 balance will note $100. Related ArticlesHow do I access the student work study web report
22911 Jun 7, 2008 02:27 PM Gangloff, Christine D.
How to access direct deposit in Employee Self Serv...
Topic : Human Resources
18117 Jun 7, 2008 02:28 PM Gangloff, Christine D.
How to access pay stubs posted BEFORE 01/01/2006
Topic : Human Resources
To view pay stubs prior to 01/01/2006 visit:  You will be prompted to enter your Rowan Network Username and Password.
22478 Jun 7, 2008 02:30 PM Gangloff, Christine D.
How to access paystubs posted AFTER 1/1/2006
Topic : Human Resources
21315 Jun 7, 2008 02:32 PM Gangloff, Christine D.
What does "Error Earnings Code is Invalid for Empl...
Topic : Human Resources
Entering earnings code in timesheet. Employee does not have the available earnings code based on his/her employee class type. Contact Human Resources, Eileen Scott, at for resolution.
19848 Jun 7, 2008 02:37 PM Gangloff, Christine D.
What does "FRM-40401: No Changes to Save" mean?
Topic : Human Resources
No new changes were found when saving the form. You may have already saved.
23078 Jun 7, 2008 02:39 PM Gangloff, Christine D.
What does "There are no Employees Available for E...
Topic : Human Resources
You may have already completed this step. Change the transaction status to In Progress or All (Except not Started) and go to next block. If this does not resolve the problem, the employee you wish to enter time for may not be set up for department time entry.  To remedy, please contact LuAnn Lovegrove at with the name, Rowan ID number, and position number of the employee.
21492 Jun 7, 2008 02:44 PM Gangloff, Christine D.
What does "Warning Pay Period Not Open for Time E...
Topic : Human Resources
Time entry is not available for the pay period you selected. You may only enter time beginning the first day of the payroll period until the time entry deadline (see payroll calendar).
19857 Jun 7, 2008 02:45 PM Gangloff, Christine D.
What does No Routing Queue mean?
Topic : Human Resources
The timesheet approver is not established for the employee you wish to enter time. Contact payroll (Arlene Carpenter or Carrie Milligan for resolution.
25694 Jun 7, 2008 02:47 PM Gangloff, Christine D.
What's the difference between Payroll ID and Payro...
Topic : Human Resources
Payroll ID is the designated type of employee timesheet, such as BW-bi-weekly full time employee and BS=bi-weekly hourly student or part-time employee. Payroll Number represents the current payroll run by calendar year (1-26).
22657 Jun 7, 2008 02:49 PM Gangloff, Christine D.
What’s the Difference Between Approve Time and Ac...
Topic : Human Resources
Acknowledge time means that time has been reviewed. Approve time indicates that the timesheet is approved and submitted to payroll.  
21615 Jun 8, 2008 03:38 AM Gangloff, Christine D.
How Do I Enter Comments When Performing Departmen...
Topic : Human Resources
In PHATIME select View/Enter Comments from the Options menu. Enter text and save. When you exit the comments screen it automatically closes the time entry form. To return to the time entry form without exiting, select Department Summary from the Options menu. If you have already exited, go to PHADSUM, select transaction status: Pending and go to next block to resume time entry approval.  
20119 Jun 8, 2008 03:40 AM Gangloff, Christine D.
How Do I Clear a Timesheet and Start Again When P...
Topic : Human Resources
This can only be done if you have not yet submitted the timesheet for approval (transaction status: in Progress). In PHATIME select Restart time for Employee from the Options menu. Select yes to message "Do you want to restart this transaction?" Select Ok to dialog box noting "Reextracting time Entry..."
19730 Jun 8, 2008 03:42 AM Gangloff, Christine D.