Overview

A travel request can be sent back to you if an error is found. You will receive an email when your request is returned for correction. The email will include a comment explaining why the request was returned. Review the comment and make the necessary changes within Concur.

Note: If a request is sent back to the traveler, it will go through the entire approval workflow again.

For more help with Concur, view the Concur training resource knowledge base article.

Before completing this task, you will need to:

Complete your Profile in Concur
Verify Request Approvers and Expense Approvers
Know your FOAPAL(s)
Gather Travel Estimates
Use the Trip Search to Look but Not Book KB Article

Correcting and Resubmitting a Request
Additional Resources

Solution

Correcting and Resubmitting a Request

Select the link in the Request Status Change email.
From the Concur home page, select Requests.
You will see all of your active Requests. The status of tile for the Request that has been sent back be "Returned." Select the tile for the Request you need to correct.
Your Request will appear. Select View Timeline to review the Request Timeline and the comment for correction.
Make the necessary changes to ensure your Request will be approved. If you are unsure how to make the changes, review the "Creating a New Request for Overnight Travel" KB Article.
Once the corrections are made, select Submit Request at the top right corner of the screen.
A confirmation agreement will appear, read the agreement, and select Accept & Submit.
On the Active Request Page, you will see the status of the Report has changed to "Submitted & Pending Approval."