Rowan's Information Security Office provides several forms of security awareness training through our vendor, KnowBe4, for all students, faculty, and staff. These trainings will teach you what to look for to determine whether an email is a potential threat and give you other practical tips for protecting yourself online. Below are some frequently asked questions about the trainings.
- How will I be notified of security awareness training?
- What are the system requirements for completing the training?
- I tried to log in, but it says my account is disabled. Why?
- I started the training, but I'm not seeing anything. Why?
- Why are the training modules not loading or locking up?
- How do I download my certificate of completion?
- I took this training before, why do I need to take it again?
- I completed my assigned training. Why am I still getting reminder emails?
- I'm no longer a student/employee, but I'm still getting notifications to take the training. Why?
- How do I know the link for the training is legitimate?
- My training is zoomed in, what do I do?
- How do I get past slide 26?
- It keeps saying that I lost to the hacker, what does this mean?
- I tried to log in, but it says Sorry, your account has been deleted. Please contact your administrator. Why?
How will I be notified of security awareness training?
You will receive an email with the subject line "Complete your required security training!" when training has been assigned to you. The email will include a link to go.rowan.edu/securitytraining, which will bring you to the below screen:
Enter your Rowan University email address to log in to your training.
What are the system requirements for completing the training?
Please use a laptop or desktop with Internet Explorer 11 or higher, Microsoft Edge, Chrome, Firefox or Safari for the KnowBe4 training courses. It is not recommended to use an iPad, tablet or mobile device to complete this training.
Here are more details regarding system requirements: What Browser Should I Use For Security Awareness Training?
I tried to log in, but it says my account is disabled. Why?
First, make sure you are using your Rowan University email address to log in. If you are using an email address other than your Rowan University-issued email address, you will receive this error.
If your Rowan NetID is locked, log into netid.rowan.edu and follow the prompts to unlock your account. Once your Rowan NetID is unlocked, you must wait 24 hours to be able to log into the Security Training.
I started the training, but I'm not seeing anything. Why?
This issue is often caused by a popup blocker in your browser. Turn off the popup blocker and relaunch the training.
Why are the training modules not loading or locking up?
This may be due to the type of device or browser you are using.
It is not recommended using an iPad or tablet for training. Please use a desktop or laptop computer with either Internet Explorer 11 or higher, Chrome, Firefox or Safari as your browser.
How do I download my certificate of completion?
Proceed to the end of the training course to the "Congratulations!" slide. Click Exit to complete the training. You'll then have the option to download your training certificate. Certificates are not posted on Self Service Banner and we recommended you download a copy for your records.
I took this training before, why do I need to take it again?
All users are required to take security awareness training on an annual basis. Each year new training modules are circulated.
I completed my assigned training. Why am I still getting reminder emails?
You must click Exit on the "Congratulations!" screen for training to be marked as complete. To finalize your training, log back into go.rowan.edu/securitytraining and click Resume.
Proceed to the end of the training course to the "Congratulations!" slide. Click Exit to complete the training.
You'll then have the option to download your training certificate. It's recommended to do so for your records.
I'm no longer a student/employee, but I'm still getting notifications to take the training. Why?
If you're getting notifications about training, this means that your email account is still active. All users with an active account are required to take training since they still have access to our network.
If you have any questions, please contact the Technology Support Center at 856-256-4400 or go to support.rowan.edu and click Help
How do I know the link for the training is legitimate?
The Security Awareness Training is provided by KnowBe4. The method to access the training is from the Rowan University provided link go.rowan.edu/securitytraining. In addition, the training information also appears under Self Service Banner > Employee > Professional Development Menu.
My training is zoomed in, what do I do?
If you are unable to zoom out of your screen, try to complete your training on a different browser. By exiting properly, your progress will be recorded and saved for when you change browsers.
If your training is still zoomed in, please call 856-256-4400 or go to support.rowan.edu and click Get Help to be assisted with. It is suggested to provide full window screenshots of your issue.
If your screen looks similar to below and you are unable to proceed:
There should be 7 checkpoints on your screen. All must be green checks in order to proceed. If you do not see all 7 checkpoints, then your training is zoomed in. Try changing browsers and resume your training.
If your training is still zoomed in, please call 856-256-4400 or go to support.rowan.edu and click Get Help to be assisted with. It is suggested to provide full window screenshots of your issue.
It keeps saying that I lost to the hacker, what does this mean?
In order to pass the final quiz, you must answer at least 6 of the 8 given questions correctly. If you give the wrong answer more than 2 times, then the hacker will win and you will have to retake the quiz.
If you find that you are answering these questions with a perfect score and still failing the quiz, please try the following:
- Clear your cache
- Make sure your browser is updated
- Switch browsers
If those solutions did not help, please call 856-256-4400 or go to support.rowan.edu and click Get Help to be assisted with. A meeting for a screen share can be taken place to troubleshoot your issue, please also provide the version of your browser.
I tried to log in, but it says Sorry, your account has been deleted. Please contact your administrator. Why?
This issue is usually caused by accounts that are listed as expiring. User accounts that are expiring do not have access to the training platform and therefore do not need to complete the training.
If you do not believe your account is listed as expiring, please call 856-256-4400 or go to support.rowan.edu and click Get Help to be assisted with this. It is suggested to provide full window screenshots of your issue.