Duo text message codes are being phased out starting early next year to better protect Rowan University from scams. We strongly recommend you set up the Duo Mobile app or a hardware token now to prepare.
In the event that your existing Duo device is lost, stolen, broken, misplaced or otherwise unavailable, you can request a temporary 24-hour Duo bypass code in Rowan NetID.
To request a bypass code when you don't have any of your enrolled Duo devices available (If you have a Duo device available and want to request a 24-hour bypass code, log in to netid.rowan.edu and skip to step 8):
- Go to netid.rowan.edu and click Unlock Your Account or Forgot NetID or Password
- Enter the requested biographical information to verify your account and click Submit.
- You'll be directed to a page asking if you have any of your enrolled Duo devices available. Click Proceed.
- If you have a personal email address on file, you will be directed to a page that allows you to send a one-time passcode to that address. Click Send DUO Bypass Code.
- Select Other Options on the Duo login prompt.
- Select Bypass code on the next window.
- Enter the passcode sent to your personal email address in the passcode field and click Log In.
- Now, you're logged in to Rowan NetID. Click Duo Devices in the left-hand navigation menu and click Request Bypass Code.
- Fill out the requested information and click Request Bypass Code
- You'll be presented with a bypass code you can use for Duo authentication for up to 24 hours.
If you have any questions or need help, please contact the Technology Support Center at 856-256-4400 or submit a ticket in the IRT Support Portal.