ServiceNow Email Functionality
In addition to using the comments field to communicate with callers, ITIL users can now email customers directly from within ServiceNow. Emails are added to the Activity Log.
You can send email from an incident by clicking on the Email icon in the form header:
This will open an email window where you can add images and links, attach files and format text.
You can also insert a "Quick Message" which is a pre-defined response. If you would like a quick message created, please contact support@rowan.edu
Selecting a Quick Message will add the pre-defined message to the body of your email.
If you have any questions or need help, please contact the Technology Support Center at 856-256-4400 or submit a ticket in the IRT Support Portal.