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Adobe Creative Cloud: Installation Guides for Employees and Approved Students

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5.0 - Last modified on 07/14/25 Revised by Elsey, Robert

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1.0 - Created on 04/08/19 Authored by Elsey, Robert

Faculty and staff may install the Adobe Creative Cloud suite on both Rowan-managed computers and personal computers. Please follow our instructions below for the type of computer you are using.
 
Students in approved courses in the Ric Edelman College of Communication, Creative Arts, and approved student workers may install Adobe Creative Cloud suite on personal computers.  Please follow the instructions below for personal computers.
 
Those students who do not have licenses to download Adobe Creative Cloud may access those applications through the Academic Desktop in Citrix. 

 
Rowan-Managed Computers
 
Select the instructions for your operating system. Please note that these instructions will only work for Rowan-managed computers. Please see the instructions for personal devices below. 

 
 
PC Installation
 

  1. Go to Start > Search for Company Portal

     
  2. From the "Company Portal Apps" window, click Adobe Creative Cloud w/Acrobat




  3. Click Install to begin the installation



  4. Once the software is finished installing it will display the status of "Installed"



  5. Go to Start > Adobe Creative Cloud

    Start Menu - Adobe Creative Cloud

  6. After the Adobe Creative Cloud Desktop launches, enter your Rowan University email address and click Continue



  7. Click Company or School Account



  8. Enter your Rowan NetID, click Login and verify through Duo, if prompted



  9. Find an application you want installed from the list and click Install button to begin the installation process



  10. If you see "Not Compatible" next to your application, this means the application cannot be installed on your current operating system




  11. Click the three dots just to the right of the Not Compatible button and select Other Versions



  12. If there is a compatible version it will be listed with an option to install, and click Install

 

 

 
 
 Mac Installation
 
  1. Click the magnifying glass icon located at the top right-hand side of the screen by the system date and time and type Self Service 

    Magnifying Glass

  2. Click the Self Service application



  3. Log in with your Rowan NetID



  4. Find the Creative Cloud Desktop Application installer and click Install



  5. Click Install again



  6. The Creative Cloud Desktop Application will begin to install.



  7. Once the installation is completed click Close



  8. Launch the Adobe Creative Cloud application by using Finder located on the left-hand side of the dock

    Finder Icon

  9. After the Finder window launches, click Applications on the left-hand side of the window under "Favorites" and then click Adobe Creative Cloud

    Adobe Creative Cloud Menu

  10. Enter your Rowan University email address and click Continue



  11. Select Company or School Account



  12. Enter your Rowan NetID, click Login and verify through Duo, if prompted



  13. Find an application you want installed from the list and click on Install

 

 

 

Personal Computer Installation Guide

  1. Open a web browser and navigate to https://www.adobe.com/
  2. Click on the Sign In link in the top right corner

    Personal Login

  3. Enter your Rowan University email address and click Continue

    Sign In

  4. Select Company or School Account

    Company or School

  5. Enter in your Rowan NetID, click Login and verify through Duo, if prompted



  6. From the Creative Cloud website, browse for and download your desired application

    App Selection

 

For more information on how to download or install apps, see Download and Install Creative Cloud apps.

 

Troubleshooting Guide

Problem: Adobe Creative Cloud installation fails when using the Company Portal

Recommended Solutions:

  • Close Outlook: Ensure Outlook is not running during the installation. Close it completely and try installing again.
  • Reboot the Computer: There may be a pending reboot that’s interfering with the installation. Please restart your computer and try again.
  • Run Adobe Cleaner Tools: Use Adobe’s Cleaner Tools to fully uninstall any existing installations of Creative Cloud and Acrobat (if applicable). This helps resolve conflicts before attempting a reinstall. 

 

How to download and use the Adobe Cleaner Tools

Download:

 

User Guide

Adobe Creative Cloud Cleaner Tool

1) Right-click the downloaded file and select “Run as Administrator".

Right Click

 

2) When prompted by Privilege Management, click Yes to proceed.

Privilege Management

 

3) In the command window that opens, type e and press Enter to select English as the language.

Select English

 

4) Read the license agreement. Then type y and press Enter to accept the Terms and Conditions.

Terms

 

5) When prompted to choose what to clean, type 1 and press Enter to select “All” Adobe products.

Select All

 

6) Then type 9 and press Enter to select “Clean All” installed Adobe applications.

Clean All

 

7) Then type y to confirm removal.

Yes

 

7) Once the cleanup is complete, press the Enter key to exit the tool.

Enter to Exit

 

8) Reboot the computer to complete the removal process.

 

Adobe Acrobat Cleaner Tool

1) Right-click the downloaded file and select “Run as Administrator".

Right Click

 

2) When prompted by Privilege Management, click Yes to proceed.

Privilege

 

3) The Adobe Acrobat Cleaner Tool will launch. Click Next to proceed.

Next to Proceed

 

4) Review the license agreement, then click Accept to agree to the Terms and Conditions.

Accept License Agreement

 

5) The tool will display a list of Acrobat products to be removed. Click Next to confirm.

Next to Confirm

 

6) Click Clean Now to begin the cleanup process.

Clean Now

 

7) Once the cleanup is complete, click Finish to close the tool.

Finished

 

8) Reboot the computer to complete the removal process. 

 
 
 
Enter your Rowan Email Address and press the
tab key
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Revised by Elsey, Robert
Last modified 5 months ago