The all new Webex all-in-one App brings everyone together with one easy-to-use and secure app to call, message, meet and get work done. Create secure work areas within the Webex app to begin collaborating with another person, group or team. 

This new app combines the functionality of Webex Meetings, Jabber and Teams.

Webex App features include:

• Persistent chat and collaboration rooms
• Screen sharing and white boarding
• On-demand video or audio meetings
• Meeting scheduling and file sharing

IMPORTANT NOTES:

Cisco will be automatically upgrading Webex Meetings to the new Webex App for all users on November 15th. 

Please see our article on Updating to the new Webex App for more information.

Existing persistent chat rooms in Jabber will be recreated in Webex by Tuesday, Nov. 15. The new rooms will not contain the chat history from Jabber, but the members of the Jabber rooms will be transferred to Webex. With the retirement of Jabber, the Webex App will become the officially supported instant messaging service for Rowan University.

As of Tuesday, Nov. 15, you can find the new chat rooms in the Webex App under Messaging > Spaces

Get Started

All employees and students have access to download and use the Webex App with their Rowan University account. Login to Rowan's Webex site at http://rowan.webex.com to verify your account is active.

Visit GoLearn.webex.com for live and self-paced courses to start learning about all things Webex.

• Download and Install the Webex App
• Sign in for the first time
• Using the new interface - Cisco Webex Article
• Customize your settings and preferences to get the best Webex experience. Change colors, choose a virtual background and more. Profile pictures can not be updated at this time. 

Using the Webex App

• Overview of the new Webex App - Cisco Webex Article
• Webex Contacts
• Webex Messaging
  
  • Create a Space
  • Create a Team
• Webex Meetings
• Webex Calling

Download and Install the Webex App

Download the new Webex app here! The Webex app is available for Windows, Mac and mobile devices, including iPhone, iPad, Android, and Windows Phone.

Sign in for the first time

1. Once installed, open the Webex App and click Sign in.
   
   
   
   
2. Enter your Rowan University email address and click Next.
   
   
   
   
3. Enter your Rowan NetID and password in the Rowan login window.
   
   
   
   
4. Verify your identity with Duo two-factor authentication, if prompted.

Using the New Interface

• Get to know the new user interface.
• Webex Video: Using the new interface
  
  
  

Using the Webex App

Webex Contacts

• Rowan University contacts are available by default in Webex. When you search for someone in Webex, your search automatically includes your local Outlook contacts (Windows) or local address book (Mac) along with the Rowan Global Address Book.
• Add personal contacts - You can create a Contacts list, add up to 500 contacts of your choosing (including contacts that are local to your device), and then group them and customize the contact information.
  
• Once your contacts are populated, simply click the "Contacts" icon in the left pane of the app and search for the person you'd like to contact. You can quickly start an audio or video call, or open the contact for more options including direct messaging.
  
  
  

Webex Messaging (Jabber replacement)

• Send a Message In Webex, messages are used to chat with colleagues, and share content and ideas. You can send a message to someone directly or to a group within Spaces. Messages can include a maximum of 5400 characters.
  
  • Start a one-on-one conversation For contacts that are Webex users, search for the contact you would like to message and open it to send a direct message. For group chats with 2 or more people, you will need to create a space for it.
    
    
    
    
• Create a Space: (Jabber Room replacement) In Webex, when you send a message to a group for the first time, you create a space for the group to talk. Spaces work best for a group of people collaborating on a specific topic or project. You can send messages, make calls, have video meetings, share files, and use whiteboards. The next time you message the group, your conversation picks right up where you've left it.
  
  
  • NOTE: Jabber rooms that are transferred to Webex on November 15 can be found under Messaging > Spaces (or ALL)
    
    
    
    
  • Add people to a space: You can invite anyone you'd like to either a Team or a Space! Each space can have a maximum of 5,000 people in it.
    
    • If the individual is a Rowan user – Simply select the space you want to add them to, enter their name and select them from the list.
    • If the individual is external to Rowan – Simply select the space you want add them to, enter their email address and press Enter to invite them. If the invited user doesn't have a Webex account already, they will receive an email from Cisco inviting them to join using the email address you entered.
      
      • See how external users appear in spaces
        
  • Send a message in a space
    
    • Click "Messaging" in the left pane and then select "Spaces" to see spaces you are a member of and click the space to view and participate in the conversation.
      
      
      
      
  • Share files in a space
  • Create a white board in a space
    
• Create a Team: Teams helps you keep stay organized by categorizing multiple spaces under a common theme. It's a great for working on large projects that involve multiple departments all working together on different aspects of the project. 
  

Webex Meetings

Joining and scheduling meetings through Outlook will work the same way it does now. 

• Using Webex Meetings from within the app
• Start, Join or Schedule a meeting from the app. Just click the "Meetings" icon in the left pane to quickly access your meeting options.
  
  
  
  
• Schedule a Meeting
• Join a Meeting
• Add Cohosts for Webex Meetings: Instructions for adding cohosts from Rowan's Webex site at http://rowan.webex.com, Microsoft Outlook (using the productivity tools) and more.
• Webex Productivity Tools: Schedule Webex meetings from within Outlook.
  
  • Install and setup for Windows
  • Install and setup for Mac
• If you're in a call or meeting and you're sharing your video, you can blur your background to hide anything around you or even use a virtual background.

Webex Calling  

Anyone with a Webex App account (on desktop, mobile, or web) can call anyone else with a Webex App account. It doesn't matter whether they're part of the Rowan University or what type of calling service they're set up with.

Your Rowan phone extension must be enabled to work within Webex to call phone numbers outside of Webex.

Please visit the Rowan Support Portal to submit a request.

If your phone number was already enabled in Jabber, you do not need to request it again - but you will need to connect your number in Webex by following the instructions below.

• Enable Calling in the Webex App - Employees with a Rowan University phone number can connect their number in the Webex App.
  
• Make Calls in the Webex App - Webex Article
  
  

More Information

• Visit the Webex Help Center
  
• See our Webex FAQ for more information.
• Visit GoLearn.webex.com for live and self-paced courses to start learning about all things Webex.

If you need assistance, please contact the Technology Support Center at 856-256-4400 or submit a ticket in the IRT Support Portal.