Your Rowan NetID password expires every 180 days and must be updated before it expires. You will receive several emails before your Rowan NetID password expires. These emails are sent 21, 14, 7, 4, 3, 2 and 1 day(s) before your password expires.
Your Rowan NetID will also be locked after a set number times of entering the incorrect password. In this scenario, you must follow the steps immediately below:
To reset your Rowan NetID password after it expires, if you've forgotten your password or your Rowan NetID is locked:
- Go to netid.rowan.edu and click the appropriate button for your situation:
Note: If you are having trouble logging in, try clearing your cache or using a private/different browser. If you are still unable to log in, please call the Technology Support Center at 856-256-4400 for assistance. - Enter your biographical information and click Submit.
- You'll be prompted to verify whether you have one of your Duo devices available. Click Proceed.
- Click on Proceed to receive Duo verification
- Authenticate with Duo
6. If you do not have the device that you previously enrolled available, click Device Unavailable.7. A Duo bypass code will be sent to the email on file. If you do not have an email enrolled, please contact the Technology Support Center at 856-256-4400.8. In the left-hand navigation menu, click Update Password
9. Enter and confirm a new password, select the check box acknowledging the University's Acceptable Use Policy and click Update Password
Once you've successfully changed your password, make sure to update your stored password on your mobile for email and wireless. For help, see these articles:
- Exchange: Update Your Email Password on a Mobile Device
- Wireless: Update Your Password on a Mobile Device
To reset your Rowan NetID password before it expires:
- Go to netid.rowan.edu, log in with your Rowan NetID and verify your identity through Duo two-factor authentication.
Note: If you are having trouble logging in, try clearing your cache or using a private/different browser. If you are still unable to log in, please call the Technology Support Center at 856-256-4400 for assistance. - In the left-hand navigation menu, click Update Password
- Enter and confirm a new password, select the check box acknowledging the University's Acceptable Use Policy and click Update Password
Once you've successfully changed your password, make sure to update your stored password on your mobile for email and wireless. For help, see these articles:
- Exchange: Update Your Email Password on a Mobile Device
- Wireless: Update Your Password on a Mobile Device
If you have any questions, please contact the Technology Support Center at 856-256-4400. You can also email support@rowan.edu.