How to resolve the Virtua error: Failed to connect to the server for your session 'PRD Hyperspace'

 Some SOM users who access EPIC via the Virtua Citrix on a Rowan-managed laptop may receive the error:  Failed to connect to the server for your session 'PRD Hyperspace' when logging in.

To resolve this issue on a Rowan-managed laptop:

• Have the customer access the Company Store
• Search for Citrix Workspace LTSR 25.7.2000.2020:
  
• Install the LTSR version
• NOTE:  The customer must be logged out of Rowan's Citrix environment prior to installing the LTSR version

If a SOM medical students receives the 'PRD Hyperspace' error, their solution is:

• Have the medical student go to www.virtua.org/for-employees to install Virtua's Citrix
• Virtua has instructions available on this site to assist the student with the installation