Webex FAQ
Cisco Webex allows you to virtually meet with other people, without leaving your home or office from any device (PC, Mac, mobile phone or tablet (iPhone/iPad, Android) or Cisco video device).
You can test whether your Webex account is active by visiting rowan.webex.com and signing in. If you can't sign in, you can request a a free Webex account on the Support Portal in order to host meetings.
Cisco will be automatically upgrading Webex to the new Webex App for all users on November 15th. Please see Webex: All-In-One App for more information.
See Also:
- Webex: All-In-One App
- Webex: Getting Started
- Webex: Join a Meeting
- Using Webex in Canvas
- Webex Events: Getting Started
- Visit LinkedIn Learning for Webex training
- Sign up for live training sessions from Cisco
Webex Frequently Asked Questions
- Installing the Webex App
- How do I install the Webex App on my desktop or laptop?
- Where can I find the Webex mobile app?
- Testing Webex
- How do I make sure I can connect to a Webex meeting before it starts?
- How can I test my network connection to make sure my meeting will run smoothly?
- Joining a Webex
- Can I join a Webex meeting without an account?
- What can I do before a Webex meeting to make sure it will work?
- How do I join a meeting from an email invitation?
- How do I join a meeting from the Webex Meetings client?
- How do I join a meeting from a Cisco Webex Device or a Cisco Telepresence Device?
- Where can I find more information about attending a meeting?
- Hosting a Webex Meeting
- ! Please review our Webex best practices for secure meetings
- Is there a cost involved to host meetings?
- How many people can I invite?
- How do I host or schedule a meeting from the website?
- How do I schedule a meeting from Outlook?
- How to I host a scheduled meeting from the Webex App?
- Best practices for communicating with participants
- How can I reduce background noise in a meeting?
- How do I host a meeting from a Cisco Webex Device or a Cisco Telepresence Device?
- How do I get a report of attendees invited to a meeting?
- How do I pass the presenter role to another attendee or participant?
- How do I allow someone to schedule meetings for me?
- How do I schedule a meeting for someone else?
- How do I add alternate hosts for a meeting?
- How do I mute attendees?
- How do I properly end a Webex Meeting?
- Recording
- How do I record a meeting I am hosting?
- How can I find my recording?
- How do I enable transcripts for my recording?
- Preference Settings
- How do I disable alert tones when attendees join my meeting?
- How do I update my profile picture?
- How do I use the new Modern View?
- How do I change to Classic View?
- Webex Messaging (Jabber replacement)
- How can I message a group of coworkers?
- What's the difference between Spaces and Teams?
- How do I add a new user to an existing Space?
- How do I change my notification preferences for certain Spaces?
- Hosting a Webex Event
- Getting started with Webex Events
- How do I track participant attention in a Webex Event?
- Hosting a Webex Training Session
- Getting Started with Webex Training
- How do I manage breakout sessions?
- How do I poll attendees?
- Other Questions
- Do I need a camera or microphone to host a meeting?
- How do I view reports for Webex sessions I have hosted?
- Can I save the chat messages?
- Can I run Webex via the 'Glassboro Employee Desktop' or 'SOM Employee Desktop'?
- Where can find more information or get help?
- How do I install the Webex App on my desktop or laptop?
- Install the Webex App on a personal computer: Download from Cisco
- Where can I find the Webex mobile app?
- How do I make sure I can connect to a Webex meeting before it starts?
- Ensure you have the Webex App installed: Install the Webex App
- Test connecting with your mobile device, laptop, or desktop with this test site: https://www.webex.com/test-meeting.html
- Enter your Name and Email address and click "Join." Hover over the speaker name in the bottom right corner and it will turn into "Settings." Click Settings and you can test your speakers and microphone.
- How can I test my network connection to make sure my meeting will run smoothly?
You can test your network connection to ensure it is ready and capable of hosting or participating in meetings by going to https://mediatest.ciscospark.com/
- Can I join a Webex meeting without an account?
- Yes. A Webex account is not required to join a meeting.
- What can I do before a Webex meeting to make sure it will work?
- The Webex App should be installed first: Installing the Webex App
- It is recommended to join a test meeting beforehand to ensure it works: Testing Webex
- As a best practice, attendees for Webex meetings should begin the process of joining a meeting at least 10 minutes before the meeting to ensure they have no technical difficulties.
- How do I join a meeting from an email invitation?
- Ensure that you have the Webex App installed: Installing the Webex App
- Open the invitation and select the meeting link to join the meeting.
- If prompted sign in with your name and email address.
- You may be asked to enter a meeting password. This will be in your email invitation.
- Once you are placed in the meeting room, you can join the audio portion of the meeting by selecting Call using the computer or you may use your phone to call in.
- How do I join a meeting from the Webex App?
- Sign in to the Webex App.
- Click Meetings in the left column.
- All the meetings that you are hosting or have been invited to are listed based on the meeting dates.
- Select the desired meeting.
- You may be asked to enter a meeting password.
- Once you are placed in the meeting room, you can join the audio portion of the meeting by selecting Call using the computer or you may use your phone to call in.
- How do I join a meeting from a Cisco Webex Device or a Cisco Telepresence Device?
- Scheduled meeting
- dial meetingnumber@webex.com (where meetingnumber is the meeting number that is provided)
- enter meeting password if prompted
- Instant (Meet Now) or Personal Room meeting
- dial PersonalMeetingRoomID.rowan@webex.com (where PersonalMeetingRoomID is the ID that is provided)
- Scheduled meeting
- Where can I find more information about attending a meeting?
NOTE: We strongly recommend for security purposes that you do NOT use an open personal room, especially for classes. This leaves the room open for anyone, on and off campus, to join. And do not share your meeting information publicly (e.g. on social media or a public website).
- Is there a cost involved to host meetings?
- There are no costs involved in having an account created.
- How many people can I invite?
- Webex Meetings: up to 1000 participants per meeting
- Webex Training: up to 1000 participants per meeting
- Webex Events: up to 1000 participants per meeting
- How do I host or schedule a meeting from the website?
- Go to https://rowan.webex.com (note it is not .edu)
- Click Sign In and enter your Rowan Network username and password
- Refer to the following for the most up to date instructions: Hosting and scheduling a meeting
- How do I schedule a meeting from Outlook?
- Ensure that you have the Webex App installed: Installing the Webex App
- Restart Outlook after installation. Webex should automatically integrate with Outlook in Windows if you have an Exchange email account and Outlook is installed on your computer.
- Refer to the the following for the most up to date instructions: Schedule a Meeting in Microsoft Outlook
- If you are using Outlook on a Mac, you will need to download and install the Webex Productivity Tools
- How to I host a scheduled meeting from Webex Meetings?
- Ensure that you have the Webex App installed: Installing the Webex App
- Sign in to the Webex App.
- Click Meetings in the left column.
- All the meetings that you are hosting or have been invited to are listed based on the meeting dates.
- Select the desired meeting.
- Select Start
- Once you are placed in the meeting room, you can join the audio portion of the meeting by selecting Call using the computer or you may use your phone to call in.
- Best practices for communicating with participants
- How can I reduce background noise in a meeting?
- While in a meeting:
- Go to Audio & Video in top menu.
- Select Speaker and Microphone Settings.
- Enable "Remove background noise."
This setting should help reduce sounds like dog barks, keyboard clicks, blenders, etc. and is highly recommended for home use.
- While in a meeting:
- How do I host a meeting from a Cisco Webex Device or a Cisco Telepresense Device?
- Scheduled meeting
- Create the scheduled meeting
- After the meeting is created click on More information on the Webex site. You will need the video address and host key from this page to start the meeting from the device
- At the time of the meeting dial the video address (i.e. for a Rowan meeting meetingnumber@rowan.webex.com) and then enter the host key on the information page from step 2
- Instant (Meet Now) or Personal Room meeting
- Create the meeting
- dial PersonalMeetingRoomID@rowan.webex.com (an example for Rowan meetings: i.e. username@rowan.webex.com)
- Scheduled meeting
- How do I get a report of attendees invited to a meeting?
- Log in to rowan.webex.com
- If you are using the modern view change to Classic View
- Click on My Reports on left-hand pane
- Click on Usage Report
- More information: Attendees Report
- How do I pass the presenter role to another attendee or participant?
- How do I mute attendees?
- How do I allow someone to schedule meetings for me?
- How do I schedule a meeting for someone else?
- How do I add alternate hosts for a meeting?
- How do I properly end a Webex Meeting?
- Only a host can end a meeting, while attendees can leave and return to meetings at any time before it ends. There are a couple options for a host or attendee to initiate leaving a meeting (when the host leaves, the Webex meeting will end for everyone).
- From the File menu: Attendees can select Leave Meeting; Hosts can select End Meeting.
- Or, move your mouse over the Webex screen and click Leave
- Click End Meeting
- From the File menu: Attendees can select Leave Meeting; Hosts can select End Meeting.
- Only a host can end a meeting, while attendees can leave and return to meetings at any time before it ends. There are a couple options for a host or attendee to initiate leaving a meeting (when the host leaves, the Webex meeting will end for everyone).
- How do I record a meeting I am hosting?
- How do I enable transcriptions for my recording?
- You can enable this on your account by logging into https://rowan.webex.com. Go to Preferences > Recording > Create recording transcripts for all my MP4 recordings.
- How can I find my recording?
- Webex stores all your recorded meetings either locally on your computer or on your Webex site. You can find your recordings and share or download them from your Webex site.
- If you were invited to a meeting as an attendee or cohost, reach out to the host of your meeting to get the recording.
- How do I disable alert tones when attendees join my meeting?
Login to rowan.webex.com and select Preferences on the left. Click the "Audio" tab and choose whether an alert tone is heard when new participants enter and exit your meeting room:
- How do I update my profile picture?
- You cannot update your profile picture at this time. However, you can personalize your app by changing your cover image, the color of your app, and virtual background.
- How do I use the new Modern View?
- How do I change to Classic View?
- Login to rowan.webex.com and, while in the Modern View, click on Classic View on the top right side of the page, next to your name.
- How can I message a group of coworkers?
- When you send a message to a group for the first time, you create a space for the group to talk. For more information, view the Create a Space video.
- What's the difference between Spaces and Teams?
- Spaces work best for a group of people collaborating on a specific topic or project. Teams helps you keep stay organized by categorizing multiple spaces under a common theme. It's great for working on large projects that involve multiple departments all working together on different aspects of the project. For more information, view the Spaces and Teams Webex article.
- How do I add a new user to an existing Space?
- This process can only be completed by the moderator of the Space. View the Add People to a Space Webex Article.
- How do I change my notification preferences for certain Spaces?
- You can customize your notification settings for specific spaces to raise or lower the priority of the messages posted to them.
- Webex Events: Getting Started
- How do I track participant attention in a Webex Event?
- During your event, you can easily tell if attendees are no longer focused on your presentation. The attention indicator shows if an attendee has minimized the event window or brought another window in front of the event window. After an event ends, you can generate reports to obtain data about individual attentiveness.
Article: Track participant attention in a Webex Event
- During your event, you can easily tell if attendees are no longer focused on your presentation. The attention indicator shows if an attendee has minimized the event window or brought another window in front of the event window. After an event ends, you can generate reports to obtain data about individual attentiveness.
Hosting a Webex Training Session
- Getting Started with Webex Training
- How do I manage breakout sessions?
- Breakout sessions can be used to place your attendees into smaller groups where they can collaborate and share ideas. Any time during a training session you can place your attendees into breakout sessions. You can have up to 100 breakout sessions at one time.
Article: Manage Breakout Sessions in Webex Training
- Breakout sessions can be used to place your attendees into smaller groups where they can collaborate and share ideas. Any time during a training session you can place your attendees into breakout sessions. You can have up to 100 breakout sessions at one time.
- How do I poll attendees?
- During a training session, you can poll attendees at any time by presenting them with a questionnaire on which they can select multiple-choice answers. Polls can be created during a training session or before.
Article: Poll Attendees in Webex Training
- During a training session, you can poll attendees at any time by presenting them with a questionnaire on which they can select multiple-choice answers. Polls can be created during a training session or before.
- How can I reduce my background noise?
- An option is available to reduce background noises during a Webex. Article: Remove Background Noise During a Webex Meeting or Event
- Do I need a camera or microphone to host a meeting?
- No, a camera or a microphone is not required to host a Webex meeting. A camera can be used if you would like attendees to be able to see you face-to-face, but you can also just share your computer screen or use audio only. With every Webex meeting, users have the option to dial in using a regular telephone if they do not have a computer with a microphone.
- How do I view reports for Webex sessions I have hosted?
- From rowan.webex.com you can download reports that have to do with usage, recording information, attendance, and registration. You can generate reports that provide information about each meeting, event, or session that you have hosted on your site.
Article: View My Webex Reports
- From rowan.webex.com you can download reports that have to do with usage, recording information, attendance, and registration. You can generate reports that provide information about each meeting, event, or session that you have hosted on your site.
- Can I save the chat messages?
- Can I run Webex via the 'Glassboro Employee Desktop' or 'SOM Employee Desktop'?
- It is not recommended or supported to run Webex in these Citrix environments. Performance will be degraded.
- Where can find more information or get help?
- Training videos and articles can be found at help.webex.com
- For help, please submit a request by contacting IRT Support
Webex offers full guides for getting started. You can also sign up for live training sessions. We recommend the following quick tutorials:
- Overview of Webex for hosts
- Invite people to your Webex Personal Room or schedule a meeting
- Use a Webex Personal Conference Number to host audio only conferences
- Record your meeting and download or share a link after the meeting has concluded
Need more help? Visit LinkedIn Learning for Webex Training.
If you have any questions or need help, please contact the Technology Support Center at 856-256-4400 or submit a ticket in the IRT Support Portal.