Overview
Some SOM users who access EPIC via the Virtua Citrix on a Rowan-managed laptop may receive the error: Failed to connect to the server for your session 'PRD Hyperspace' when logging in.
Solution
To resolve this issue on a Rowan-managed laptop:
- Have the customer access the Company Store
- Search for Citrix Workspace LTSR 25.7.2000.2020:
- Install the LTSR version
- NOTE: The customer must be logged out of Rowan's Citrix environment prior to installing the LTSR version
If a SOM medical students receives the 'PRD Hyperspace' error, their solution is:
- Have the medical student go to www.virtua.org/for-employees to install Virtua's Citrix
- Virtua has instructions available on this site to assist the student with the installation