Ellucian provides support for Self-Service Banner and Banner Administrative Pages in addition to offering self-paced training exercises on its products, including Banner. Users must first register for an Ellucian Customer Center account.
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How do I create an account with Ellucian Customer Center?
- Go to the Ellucian Customer Center
- Click Sign up for an account
- Enter your Rowan University email address on the next screen and click Submit
Ellucian will send you an email when you are able to use the On-Demand Subscription Library. It may take up to five days to receive that notice.
How do I reset my password for the Ellucian Customer Center?
- Go to the Ellucian Customer Center
- Click Forgot Password?
- Enter your Rowan University email address (must be the email address you registered with), or the username you set up when you registered, and click Reset via Email
- You will receive an email from @okta.com. Follow the steps to reset your password. NOTE: If you do not receive the Password Reset link, please send an email to csenablement@ellucian.com. A case will be created for you and the Ellucian Customer Success Enablement team can generate a Reset Password link for you.
When should I open a ticket with Ellucian Support vs IRT?
All "how do I" and "where do I" questions for Banner should be directed to Ellucian Support. This includes, but is not limited to:
- I need help with receiving on a regular order. I've done this before with no issues but am currently having problems partially receiving a regular PO. I reviewed the section on the manual and still continue to have the same problem. I continue to receive this notice: the commodity record exist without any received quantities.
- I am unable to print transcripts in Banner
- Our control report is off by $1,089.02 this morning and I am not able to find what is causing the difference. I ran the negative ICEI report and two POs came up but I do not believe they are causing the issue. I believe it is related to fund 10110 but cannot pinpoint the problem. Could someone please assist?
How do I open a support ticket with Ellucian Support?
- Log in to the Ellucian Customer Center
- Click Create a Support Case
3. Complete the form and click Submit.
How do I ask the community?
- Log in to the Ellucian Customer Center
- Click Ask a Community Question
- Complete the form and click Post.
How do I access the community?
- Log in to the Ellucian Customer Center
- Select Resources
- Navigate to Community
Training by Ellucian
Ellucian provides free training on their website. After you sign up for an Ellucian account go to: https://training.ellucian.com
Choose the category
Choose the course you would like to do:
And then select Enroll.
Select Start Learning Now to begin the training:
Access the On-Demand Subscription Library
The Ellucian On-Demand Subscription Library offers around-the-clock access to training on Banner applications.
After you receive a confirmation from Ellucian that you have access to the On-Demand Subscription Library by following the instructions above, you can access the training by taking the following steps:
- Log in to the Ellucian Customer Center website at https://ellucian.okta.com.
- Click Resources and the Knowledge to search the knowledge articles.
3. Use the Refine Article option to search for an Ellucian knowledge article