Information Resources & Technology is moving employees, medical students and affiliates this spring to Exchange Online, which is cloud-hosted by Microsoft, as part of a larger effort to better support flexible work models.
Exchange Online offers 100 GB of storage per mailbox (up from 2 GB of storage now), an upgraded Outlook web browser experience and better reliability and accessibility for your email.
Exchange Online Instructions:
Windows
Once your account has been migrated, you should be able to access your email on the Outlook desktop client without any further action.
Most managed Windows computers have been upgraded to Office 365 and Outlook should automatically connect to your new Exchange Online mailbox.
If Outlook does NOT connect to your Exchange Online mailbox automatically, please restart Outlook and if that doesn't work please try the following:
- From the Start Menu, search for and select Company Portal.
- Click Exchange Online Configuration to configure Outlook (you may need to search for it).
NOTE: If you were previously notified by IRT that you have a desktop computer with an outdated version of windows called Windows 10 LTSB, then Exchange online will not work. To find out which version of Windows your device is running, press the Windows logo key key, type winver in the Open box, and then select OK.
If the displayed version says "LTSB," you must use Outlook for the web on that computer.
For More Information: Quick Reference Guides for Outlook on Windows, Mac, Mobile and Web
If you still need help, please contact the Technology Support Center at 856-256-4400 or submit a ticket in the IRT Support Portal.
MAC
Once your account has been migrated, Outlook for Mac should automatically connect to your mailbox in the cloud.
If Outlook doesn't connect automatically, please try adding your account manually using the following steps:
- Open Outlook
- Select Outlook > Preferences > Account.
- Click the plus (+) sign and select New Account.
- Type your full Rowan email address and select Continue.
- Type your Rowan password and select Add Account.
- Click Done
If the above steps do not work, you may be using an outdated version of Outlook. In this case, you should upgrade to the latest version of Office in the Rowan Self Service Portal.
Once logged into Self Service, search for "Office" to find the Office 2019 installer and select Install.
After the installation is complete, please try opening Outlook to see if it prompts you to connect automatically and if not, retry the manual steps listed above.
For More Information: Quick Reference Guides for Outlook on Windows, Mac, Mobile and Web
If you still need help, please contact the Technology Support Center at 856-256-4400 or submit a ticket in the IRT Support Portal.
The Microsoft Outlook Mobile app is the ONLY supported way of accessing your Exchange email on a mobile device.
- Please see our Outlook Mobile App: Getting Started article.
- Quick Reference Guides for Outlook on Windows, Mac, Mobile and Web
We do not recommend using any app other than the Outlook app, but if you choose to use a configuration that IRT will not provide support for, you can find instructions for the iOS App and Android email app on the Microsoft website.
Access your email on the web at http://outlook.office.com
- Quick Reference Guides for Outlook on Windows, Mac, Mobile and Web
- Create an Exchange Online Profile on a personal computer or device.
- Access the In-App FAQ
If you have any questions or need help, please contact the Technology Support Center at 856-256-4400 or submit a ticket in the IRT Support Portal.