Make a Conference Call using a Cisco Phone Model Series 7900
This article will explain how to set up a conference call for Cisco phones, model and series 7940, 7960, and 7961. For more information and features for Cisco phones refer to the Cisco IP Phones 7960 and 7940 Users Guide located in the Solutions knowledge base of Service Desk Plus. In the Search Engine type Cisco telephone user guide.Your Cisco IP Phone supports conference calls, enabling you to talk with multiple parties at the same time.
Making a Conference Call
- During a call, press the more, soft key (the buttons under the screen) and then the Confrn soft key.
- Doing so automatically activates a new line and puts the first party on hold.
- Place a call to another number or extension. When the call connects, press Confrn again to add the new party to the conference call.
- Repeat these steps to add parties to the conference call.
Conference Call Tips
- The conference call initiator can drop a party by pressing the ConfList soft key to list all parties on the conference. Select the party to drop using the up/down button
then press the Remove soft key.
- To end a conference call, all but one party must hang up. Once the conference call initiator disconnects, no additional parties can be added.
- To put a conference call on hold, press the Hold soft key.
- Note: Engaging the Hold feature generates music or a beeping tone. For this reason, avoid putting a conference call on hold.
- To place a conference call on the speakerphone, press the Speaker button.
- Press the Mute button to mute the speakerphone. The conference parties cannot hear you but you can hear them.
- Press the Trnsfer soft key to transfer a conference call to another person. Dial the number to which you want to transfer the call and then press Trnsfer again. All parties will be transferred.
Make a Conference Call using a Cisco Phone Model Series 7800 and 8800
This article will explain how to set up a conference call for Cisco phones, model and series 7821, 7841, 7861, 8811 and 8851. Your Cisco IP Phone supports conference calls, enabling you to talk with multiple parties at the same time.
Making a Conference Call
- During a call, press the conference key.
- Doing so automatically activates a new line and puts the first party on hold.
- Place a call to another number or extension. When the call connects, press Conference soft key (the buttons under the screen) to add the new party to the conference call.
- Repeat these steps to add parties to the conference call.
Conference Call Tips
- To mute a conference call, press Mute.
- To put a conference call on hold, press the Hold soft key.
- Note: Engaging the Hold feature generates music or a beeping tone. For this reason, avoid putting a conference call on hold.
- To place a conference call on the speakerphone, press the Speaker button.
- Press the Mute button to mute the speakerphone. The Mute button will light Red when mute is active. The conference parties cannot hear you but you can hear them.
- Press the Trnsfer soft key to transfer a conference call to another person. Dial the number to which you want to transfer the call and then press Trnsfer again. All parties will be transferred.