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Cisco Finesse: Login Problems

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9.0 - Updated on 06/09/25 by Kincaid, Robin

8.0 - Updated on 03/27/25 by Roth, Walter

7.0 - Updated on 12/02/24 by Roth, Walter

6.0 - Updated on 11/11/24 by Roth, Walter

5.0 - Updated on 12/06/23 by Roth, Walter

4.0 - Updated on 09/13/23 by O'Neill, Erin

3.0 - Updated on 09/13/23 by Roth, Walter

2.0 - Updated on 12/21/22 by Roth, Walter

1.0 - Authored on 04/01/19 by Anderson, Dennis

If you are experiencing issues logging into Cisco Finesse, please try the following:

  1. Ensure that you can access the Cisco Finesse website.  It is only accessible while on campus, via VPN, or Virtual Desktop.
  2. After checking connectivity (in step 1), log in to Cisco Finesse again at https://finesse.rowan.edu:8445
    1. When logging in use your Rowan NetID and your ten-digit agent number.
    2. If you need to verify or change your password, please visit Rowan NetID
  3. If you are still unable to log in, ensure you are using the latest version of your web browser, or try to use another browser.  Recommended browsers are:
    1. Chrome
    2. Firefox
  4. If you are still having issues, clear the cache and cookies in your web browser.
  5. Close and reopen your browser
  6. Log in to Cisco Finesse again at https://finesse.rowan.edu:8445

If issues persist, please contact the Technology Support Center at 856-256-4400, support@rowan.edu, or submit a ticket in the Rowan Support Portal. 

See Also:

Revised by Kincaid, Robin
Last modified 4 weeks ago