In order upgrade to Microsoft 365 Apps for Enterprise (formerly Office 365), you must be the primary user on your computer, and you must be using Windows 10 Enterprise version 1809 or newer (here’s how to see what version of Windows you have). If you meet those requirements, you can follow the instructions below to upgrade. The installation will take approximately 15 to 30 minutes to complete.
- Make sure all of your Office applications are completely closed or the install will fail.
- From the Start Menu, search for and select Company Portal.
- Once the Company Portal opens, select Microsoft 365 Apps for Enterprise.
- Click the Install button. (If for some reason the install takes longer than 15-30 minutes, you can refresh the Company Portal by pressing the F5 key on your keyboard.)
- When the installation is done you will get a "Toast" notification. You will see a pop-up in the bottom right and hear a tone.
- If you click on the Notification Center in the bottom right, you will see the message there as well.
- You can now close Company Portal.
- When you run an Office app for the first time you may be prompted to sign in. Sign in using your full Rowan email address.
- Choose "Work or school account."
- Enter your Rowan password.
- Authenticate via Duo Two-Factor if prompted and choose Trust this Browser if you are on a computer you trust.
- Once you sign-in to the first app you should not be prompted again for other Office apps.
If you have any questions or need help, please contact the Technology Support Center at 856-256-4400 or submit a ticket in the IRT Support Portal.