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Cisco Finesse: Login Problems

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12.0 - Last modified on 06/29/26 Revised by Kincaid, Robin

11.0 - Last modified on 06/15/26 Revised by Roth, Walter

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9.0 - Last modified on 06/09/25 Revised by Kincaid, Robin

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2.0 - Last modified on 12/21/22 Revised by Roth, Walter

1.0 - Created on 04/01/19 Authored by Anderson, Dennis

If you are experiencing issues logging into Cisco Finesse, please try the following:

  1. Ensure that you can access the Cisco Finesse website.  It is only accessible while on campus, via VPN, or Virtual Desktop.
  2. After checking connectivity (in step 1), log in to Cisco Finesse again at https://finesse.rowan.edu:8445
    1. When logging in use your Rowan NetID and your ten-digit agent number.
    2. If you need to verify or change your password, please visit Rowan NetID
  3. If you are still unable to log in, ensure you are using the latest version of your web browser, or try to use another browser.  Recommended browsers are:
    1. Chrome
    2. Firefox
  4. If you are still having issues, clear the cache and cookies in your web browser.
    1. NOTE:  You may not want to clear your passwords and form data:
      1. Firefox:  Refer to instructions in step 4, and uncheck Saved form info before clicking on Clear
      2. Chrome:  Refer to instructions in step 4, click on Advanced, and ensure that Passwords and other sign-in data and Autofill form data are unchecked before clicking on Delete Data
  5. Close and reopen your browser
  6. Log in to Cisco Finesse again at https://finesse.rowan.edu:8445

If issues persist, please contact the Technology Support Center at 856-256-4400 or you can use the Get Help Form in the Rowan Support Portal.  

See Also:

Revised by Kincaid, Robin
Last modified 6 weeks ago