CrashPlan automatically back up your data in real-time to a cloud-based service to help prevent data loss.
Table of Contents
- Feature Overview
- How do I get CrashPlan cloud backup?
- How much space do I have?
- What data is backed up?
- What data is NOT backed up?
- How often is data backed up?
- How can I control what data is backed up?
- How can I validate my data has backed up successfully?
- How can I restore my data?
- Is any data excluded from backups?
- How many devices can I install CrashPlan on?
- Can I transfer my device to another user?
Feature Overview
- Continuous, invisible backup
- Unlimited backup
- Up to four devices per user
- Be protected while traveling, at home or on campus
- Data is encrypted
- Easy to use interface to manage backups, perform restores
How do I get CrashPlan cloud backup?
You can install CrashPlan on a Rowan-managed computer on your own through the Company Portal (Windows) or Self Service (Mac).
Windows
- Click on the Start Button and select Company Portal.
- Click on the Apps tab on the left hand side of the screen and then select CrashPlan from the list of available applications.
- Click the Install button to begin installing CrashPlan.
- Once the installation is complete, close Company Portal.
- Click on the Start Button and select CrashPlan.
- CrashPlan will open a web browser requesting you to log in. Follow the prompts.
- CrashPlan will display a message stating sign in successful. Close the web browser window and click on the CrashPlan window.
- For new installations, select Add New Device. For replacing existing devices, select Replace Existing.
- Click Yes to confirm a new device.
- Setup of CrashPlan is complete.
Mac
- Click the Self Service icon in the Dock.
- Enter CrashPlan in the search field.
- Click the Install button under the CrashPlan 11 icon to start the installation process.
- Once the install has finished, close Self Service.
- Browse to the Applications folder and launch (double-click) CrashPlan.app.
- CrashPlan will open a web browser requesting you to log in. Follow the prompts.
- Your web browser will display a message stating sign in successful. Close the web browser window and click on the CrashPlan window.
- For new installations, select Add New Device. For replacing an existing devices, select Replace Existing.
- Select Yes to confirm a New Device.
- Setup of CrashPlan is complete.
How much space do I have?
CrashPlan cloud backup provides unlimited backup space for users. CrashPlan also maintains many versions of your data to ensure no valuable content is ever lost.
What data is backed up?
Each user has full control over what data is backed up by CrashPlan. By default all data on your local hard drive is backed up excluding system and program data.
What data is NOT backed up?
- Dropbox
- OneDrive
- Google Drive
- Browser caches, cookies and temporary files
- System working files
- System Logs
- Database files
How often is data backed up?
CrashPlan is configured to backup any changes to your data every 15 minutes. The application is configured to only use a small percentage of your processing power in order to prevent slowdowns. Due to this, initial data sync may take several days to complete. It is recommended you keep your computer turned on, plugged in, and connected to the internet as much as possible while the initial sync is being completed.
Version retention is as follows:
- For one week, keep a version: Every 15 minutes
- After one week, keep a version: Every day
- After 90 days, keep a version: Every week
- After one year, keep a version: Every month
- Remove deleted files: Every 6 months
How can I control what data is backed up?
Once CrashPlan is installed you can fully control what data is backed up. To edit what is backed up:
- Open the CrashPlan application and sign in with your Rowan credentials
- Click "Manage Files"
- Select the folders you would like backed up
- Optionally, deselect any files or folders you do not want backed up. Warning: If you deselected any files or folders, the Delete Files from Backup warning displays. After confirming and clicking the Delete button, those deselected will be permanently deleted from the backup archive on the server during the daily maintenance cycle.
For further instructions see CrashPlan's documentation:
https://support.crashplan.com/hc/en-us/articles/9115803549965-Change-the-file-selection-Enterprise-
How can I validate my data has backed up successfully?
Option 1:
- Open the CrashPlan application and sign in with your Rowan NetID
- Click Restore Files button
- Select your machine name (if applicable - should be first listed) from list
- Browse to your Documents folder (macOS: Macintosh HD → Users → YourNetID → Documents | Windows: C: → Users → YourNetID → Documents)
- Ensure the file list matches the files on your local Documents folder. IMPORTANT: Verify that the file sizes are not showing 0 KB or 0 bytes, as this indicates a larger issue.
- Select your machine name (if applicable - should be first listed) from list
Option 2:
- Open the CrashPlan application and sign in with your Rowan NetID
- View the History log to view all file/folders that have been backed up.
- macOS: Click Window menu and History.
- Windows: Click Tools menu and select History.
- You will see the complete backup history log.
For further instructions see CrashPlan's documentation:
https://support.crashplan.com/hc/en-us/articles/9055253967245-Check-the-status-of-your-backup
How can I restore my data?
- Open the CrashPlan application and sign in with your Rowan NetID
- Click Restore Files and select the computer backup you wish to restore from
- Select the files or folders you would like to restore and click Restore Files
For further instructions see CrashPlan's documentation:
Is any data excluded from backups?
Yes, the CrashPlan app is designed to preserve user files from devices, not operating system files or applications. Therefore, the CrashPlan app excludes certain temporary files and system files. In order to ensure optimal performance the following data has been excluded from backups:
- Google Drive, Dropbox, and OneDrive caching files as these are already backed up
- Outlook data files which are already backed up on Rowan's Exchange server
- Virtual machines
- User temp files
For further instructions see CrashPlan's documentation:
How many devices can I install CrashPlan on?
Each license allows a user to install CrashPlan on up to four devices (Mac or Windows).
Can I transfer my device to another user?
You must contact IRT prior to transferring your device to another user, as stated in the Workstation Use & Security Policy, so we can ensure the device meets current security requirements and data is secured.