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Mobile Printing: FAQ

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Need to print a final paper or a flyer for an upcoming event? Upload your document to mobileprint.rowan.edu, swipe your RowanCard at a campus printing kiosk and you're done! 

Employees and students can login and use mobileprint.rowan.edu to print to any swipe-enabled Printer/Copier on all Campuses.



Printing Locations & File Types

Where can I print?

Printing kiosks are available in the following locations. Click the menu icon on the left of the map to see printing locations on campus. Printers on a red background offer color printing. Printers on a black background offer black-and-white printing only.

You may not be able to see the map below when logged in to your Rowan Google account if you have access to sensitive data. Please see the list of locations below for printing options on your campus. 

BuildingRoom/Location
Mimosa Hall1st Floor
Business Hall119
Business Hall107
Business Hall233
Campbell LibraryFirst Floor Lobby
Campbell Library218
Campbell Library240
Bozorth Hall132
James HallOpen Lab 1141
Wilson Hall109
Robinson Hall311P
Holly Pointe CommonsPod E (Next to mailroom)
Student Center2nd Floor (Next to ATM)
Science Hall2nd Floor (Atrium Hallway)
High Street205
High Street215
CMSRU Library Commons
RowanSOMAcademic Center Library, 2nd Floor Lobby, and 273.  Rowan SOM Sewell - 2nd Floor
Memorial Hall1st Floor (Outside Technology Assistance Center)
Victoria3rd Floor

 

Is color laser printing available?

Yes, color laser printing is available.  Once you have uploaded your document to mobileprint.rowan.edu, select the document and on the bottom right you can choose to format it many ways including print in color.  From there just Swipe your Rowan ID at any of the Color Swipe enabled Copiers.

Can I print from one location and pick it up in another?

Yes.

Students can pick up their print job at any open lab within two hours of printing or any other swipe-enabled copier within 48 hours of uploading the job to the queue.

Employees can pick up print jobs at any swipe-enabled copier on any campus within 48 hours of uploading the job to the queue.

Can I print from my personal computer or mobile device?

Yes. Rowan's Mobile Print system gives Rowan users the flexibility to send a print job from their computer or mobile device no matter where they are, and then pick up that print job on campus at any swipe-enabled copier up to 48 hours later.

Visit mobileprint.rowan.edu and log in with your Rowan NetID (username) and password.

What file types can I print?

The following file formats are supported by Rowan's Mobile Print system with a 20mb maximum size:

File TypeSupported Extensions
PDF.pdf
Word.doc | .dot | .docx | .rtf
Excel.xls | xlt | .xlsx | .xltx | .xltm | .xlsm | .csv
PowerPoint.ppt | .pptx | .pptm | .pot | .pps | .potx | .ppsx
Visio.vsd | .vss |.vst | .vdx | .vsx | .vtx | .vdw | .vsdx | .vstx | .vssx | .vsdm | .vssm | .vstm
Open Office.odt | .ods | .odp | .odf | .odf | .otg
Images.jpg | .jpeg | .png | .bmp | .gif | .tif | .tiff
Email Message.txt | .mht | .emi | .ini | .cfg
Publisher.pub

Pages files are not supported. For help converting Pages files into Word or PDF file formats, please review this article. 

Can I use my own paper?

We strongly request that you only use our paper in the printers to avoid damage to the printers. We do not issue reprints for printing problems when users opt to use their own paper instead of ours. Using your own paper is done at your own risk.

Can I print on transparencies?

No. All transparencies are banned due to the potential for harm to the printer fuser unit. Transparency printing can be done at Rowan's Print Center in Memorial Hall.

What happens if the network goes down?

As with any networked printer, when the network goes down all printing services stop on that printer until the network comes back online. However, if it is just that particular printer that is not functioning, you can print the jobs you sent at any swipe-enabled Copier/Printer across the Rowan Campuses.

Printing Costs

How much does printing cost?

How do I pay for printing?

Students: At the beginning of each academic year, students receive $40 for printing on their RowanCard. Swipe your RowanCard at any swipe-enabled copier, and the cost of the print job is automatically deducted.

Employees: Swipe your RowanCard at any swipe-enabled copier and the cost of the print job is automatically deducted from your Departmental Copy Account balance. 

How can I check my printing account balance or transaction history?

Users can check their balance at any of the swipe-enabled copiers around campus or in the RowanCard Portal.

How do I add money to my printing account?

Students can add more money to your account by visiting the RowanCard Portal

Students using their RowanCard to print but don't have money left from their $40 printing allocation will have the cost of the print job deducted from their overall RowanCard balance. 

Can I put money into another user's account?

No.

What happens to student print balances at the end of each semester?

For students, any funds above your initial allocation in your account will be carried forward to the next semester.  Balances do not carry over to the next academic year

When a student graduates or transfers, can they get a refund from their printing account?

No. Printing funds are "use it or lose it" funds. We encourage you to use up any printing funds you have in your account before you graduate or transfer to another school.

I noticed extra money in my student printing account. Where did it come from?

Certain departments, programs and colleges have paid for additional funds to be placed into their students' printing accounts. In most cases, these funds are "use it or lose it" and are non-accumulating.

How do I get a refund?

Refunds will be handled on a case by case basis, but generally, there are no refunds — only reprints.

Reprints will not be provided for user-induced formatting issues. However, if the printer malfunctions (low toner, streaks in a printout, blank pages, etc.), a reprint will be provided as long as a lab monitor or other support member is made aware within 30 minutes of sending the failed job. If the failure is valid, we will refund any charges the user incurs.

Email ruprint@rowan.edu for any refunds or issues.

If you have any additional questions or need help, please contact the Technology Support Center at 856-256-4400 or submit a ticket in the IRT Support Portal.