Overview
An expense report can be sent back to you if an error is found. You will receive an email when your expense report is returned for correction. The email will include a comment explaining why the expense report was returned. Review the comment and make the necessary changes within Concur. Note: If an expense report is sent back to the traveler, it will go through the entire approval workflow again. In this article, you will learn how to correct and resubmit a returned expense report.
For more help with Concur, view the Concur training resource knowledge base article.
Table of Contents
Solution
Correct and Resubmit a Returned Expense Report
- Under the Open Reports section on the Concur home page, you will see the names of the open Expense Reports. An open report that has been sent back for corrections will be identified as Returned. Select the returned Expense Report.
- The previously submitted expense report will appear. The reason for the returned expense report will be in the comment field located at the top of the page under the expense report name. Review the comment.
- Make the necessary changes to ensure your expense report will be approved.
- Once the corrections are made select Save Expense.
- Review saved corrections, select Submit Report in the top right corner of the screen.
- A confirmation agreement will appear, read the agreement, and select Accept & Continue.
- The Report Totals will appear, review the totals, and select Submit Report.
- The Report Status will appear with the report submitted. Select Close.
- On the Manage Expenses Page, you will also see the status of the report has changed to “Submitted.”
- Once your report is fully approved, you will receive an email from Concur that your report is approved and sent for payment.
Notes
Contact
If you have questions or need further assistance, please email asktravel@rowan.edu.